Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Maharaj

Kitchener,ON

Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Overview

9
9
years of professional experience

Work History

Store Manager

Bentley & Co Ltd
Waterloo, ON
09.2021 - 10.2023
  • Complete store operational requirements by scheduling and assigning employees; following up on work results.
  • Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
  • Ensure availability of merchandise and services by approving contracts; maintaining inventories
  • Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
  • Protect employees and customers by providing a safe and clean store environment
  • Maintain the stability and reputation of the store by complying with standard.
  • Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
  • Contribute to team effort by accomplishing related results as needed.
  • Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue
  • Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
  • Effectively marketing displays for the sales floor and store windows
  • Manage all controllable costs to keep operations profitable
  • Analyze sales figures and forecast future sales
  • Analyze and interpret trends to facilitate planning
  • Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
  • Ensure standards for quality, customer service and health and safety are met
  • Respond to customer complaints and comments
  • Organize special promotions, displays and visual merchandising.
  • Update colleagues on business performance, new initiatives and other pertinent issues
  • Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues.

Supervisor

Banana Republic
Kitchener, ON
08.2018 - 09.2020
  • Set performance standards for employees and creates realistic goals for them to achieve.
  • Also responsible for highlighting both the achievements of employees on an individual basis and as a team.
  • Open/Close Store Operations - Counting all opening and closing registers, entering all daily sales reports and goals.
  • Provides on-going coaching and performance feedback to staff members.
  • Performs task as requested by management on a weekly, bi-weekly, or monthly basis.
  • Maintain a safe work environment by enforcing all safety standards and assisting with STEP observations.
  • Assists managers with administrative tasks, scheduling, ordering, and inventory responsibilities

Imaging Technician- Temporary

Manulife
Waterloo, ON
05.2018 - 12.2018
  • Apply knowledge of indexing Underwriting and Claims processing, production, and operational procedures
  • Provide timely and accurate prepping, scanning and processing of documents.
  • Perform accurate, effective and efficient data entry/indexing, data validation, and utilize established quality control procedures.
  • Locate missing documents, supporting documents, and data, matching with appropriate files and destinations.
  • Purge and destroy policies.
  • Assemble sort & match checks to corresponding claims or payments.

Assistant Manager

le Chateau
Kitchener, ON
03.2017 - 07.2018
  • Direct sales floor activities ensuring excellence in customer service and resolving store level problems.
  • Establish sales goals manage budgets devise sales forecasts consistently maximizing sales and profits.
  • Oversee personnel management interviewing hiring training mentoring/coaching and evaluating.
  • Open/Close Store Operations - Counting all opening and closing registers, entering all daily sales reports and goals.
  • Detailed Display Arrangements - Change and move displays according to corporate headquarters, making sure that signage is in place

Merchandise Associate

Penningtons
Brampton, ON
06.2014 - 12.2016
  • Visual set ups in store front.
  • Process markdowns and feed in product into sales room.
  • Receiving and processing stock.
  • Organizing the effective and efficient utilization of store space.
  • Working closely with the management and marketing team to increase sales.
  • Working with the VM Manager & sales teams to achieve commercial goals.
  • Involved in rearranging, remerchandising & replenishing new stock as it arrives.
  • Coordinating store display in line with brand guidelines and strategy.
  • Delivering weekly floor moves, window installations and mannequin styling.
  • Translating catalogues & promotions into real designs on the showroom floor.
  • Reporting on mark down strategies, current performance and market trends.

Education

High School Diploma -

Sheridan College
Brampton, ON
06-2008

Skills

  • Payroll Management
  • POS Systems
  • Partnership Building
  • Team Development
  • Shift Scheduling
  • Talent Recruitment
  • Store Merchandising
  • Customer Service Management
  • Store Operations Oversight
  • Employee Training
  • Retail Inventory Management
  • Customer Service
  • Training and Mentoring
  • Sales Professional
  • Sales Coaching
  • Employee Scheduling
  • Sales Analysis
  • Performance Reviews
  • Pricing Strategies
  • Operational Efficiency
  • Store Opening and Closing Procedures
  • Operations
  • Retail Merchandise Quality Standards
  • Bank and Safe Deposits
  • Reliable
  • Documentation and Reporting

Timeline

Store Manager

Bentley & Co Ltd
09.2021 - 10.2023

Supervisor

Banana Republic
08.2018 - 09.2020

Imaging Technician- Temporary

Manulife
05.2018 - 12.2018

Assistant Manager

le Chateau
03.2017 - 07.2018

Merchandise Associate

Penningtons
06.2014 - 12.2016

High School Diploma -

Sheridan College

Similar Profiles

CREATE PROFILE
Melissa Maharaj