Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa MacMillan

Ottawa,ON

Summary

Accomplished business owner with over 17 years of proven success in small business operations, customer engagement, and strategic growth. As co-owner of Bella Women’s Consignment Boutique, I have consistently driven revenue growth through a hands-on approach to financial administration, business development, and personalized customer service. Known for fostering strong vendor relationships and leading high-performing teams, I bring a results-driven mindset to every aspect of business management.

My expertise spans daily operations, monthly financial reporting and bookkeeping, employee hiring and training, as well as creating impactful social media marketing campaigns. I take pride in elevating the customer experience through thoughtful merchandising, creative floor displays, and a commitment to delivering exceptional service that keeps clients coming back.

Overview

24
24
years of professional experience

Work History

Business Owner

Bella Women's Consignment Boutique
03.2008 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Established strong customer relationships through excellent communication and attentive service.
  • Managed business financials from HST, Remittance and company payroll
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
  • Negotiated favorable lease terms for business expansion, securing prime location at reduced cost.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.

Account Executive - Senior Sales Assistant

HSBC Finance Corporation
07.2001 - 12.2007
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Increased market share within territory through diligent research and identification of new business opportunities.
  • Enhanced client satisfaction, conducting thorough needs assessments and delivering tailored solutions.

Education

Business Marketing

Algonquin College
Ottawa, None
05-2001

Office Administration

Algonquin College
Ottawa, None
05-1999

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Small business operations
  • Vendor relations
  • Business marketing
  • Operations management
  • Payroll administration
  • Financial administration
  • Schedule management
  • Business development

Languages

English
Native or Bilingual
French
Elementary

Timeline

Business Owner

Bella Women's Consignment Boutique
03.2008 - Current

Account Executive - Senior Sales Assistant

HSBC Finance Corporation
07.2001 - 12.2007

Business Marketing

Algonquin College

Office Administration

Algonquin College

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Melissa MacMillan