Melissa Luna Penaloza
Covina
Summary
Dedicated and detail-oriented Permit Specialist with a strong background in administrative support, permitting processes, and customer service. Experienced in managing documentation, coordinating with multiple departments, and ensuring compliance with established procedures. Proficient in clerical operations, basic accounting, and multi-line phone systems. Recognized for reliability, efficiency, and a collaborative approach to problem solving in fast paced office environments.
Overview
8
8
years of professional experience
Work History
Solar Permit Specialist
Clean Energy Solutions
01.2019 - Current
- Review and process permit applications for residential solar photovoltaic (PV) systems in accordance with jurisdictional building, electrical, and zoning codes.
- Work closely with solar contractors and installers to ensure submittals are complete and compliant, reducing turnaround times and resubmittals.
- Coordinate with planning, zoning, and inspection teams to resolve discrepancies and expedite permit approvals.
- Utilize platforms such as SolarAPP+, Accela, or custom permit systems to manage application workflow and maintain records.
- Provide technical guidance on permitting requirements, documentation standards, and inspection scheduling to internal staff and external stakeholders.
- Monitor changes in solar regulations and update permitting procedures accordingly.
Cashier
Best Buy
06.2017 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Citrus College
Glendora, CA06-2026
High School Diploma -
Downey High School
Downey, CA06-2017
Skills
- Bilingual: English & Spanish
- Customer Service Expertise
- Communication & Problem Resolution
- Microsoft Word Proficiency
- Data Entry & Document Management
- Permit processing
- Multitasking
- Organizational skills
Timeline
Solar Permit Specialist
Clean Energy Solutions
01.2019 - Current
Cashier
Best Buy
06.2017 - 12.2019
Citrus College
High School Diploma -
Downey High School
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