Melissa Luna
Long Beach
Summary
My intention is to apply the skills I've acquired through hands-on work experience and education. My goal is to improve productivity of the company and consumer experience to ensure 100% satisfaction. I love collaborative teamwork!
Overview
21
21
years of professional experience
Work History
Licensed Real Estate Agent
Einstein Realty
01.2021 - Current
- Develop marketing strategies to attract potential buyers and sellers
- Evaluate Client's Financial capabilities and preferences to determine their buying or selling criteria
- Schedule and facilitate property viewings
- Assist clients in making competitive offers on property to purchase
- Negotiate terms and conditions on behalf of my clients
- Prepare and review contracts/purchase agreements
- Maintain regular communication with clients to provide updates and address concerns
- Maintain knowledge of local real estate markets and trends
- Maintain knowledge of federal, state and local real estate laws and regulations
Leasing Consultant
Shapell Properties
03.2024 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in completion of rental applications and supporting documents (e.g., Proof of income, background check).
- Conducted screenings, including background checks, credit checks and rental history.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Served as tenants main point of contact for residents, addressing concerns and providing customer service to ensure a comfortable living experience.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Ensured compliance with all local, state and federal fair-housing laws.
- Date entry and record keeping
- Maintained a positive reputation for the property, company and community.
School Photographer
Studio 1
01.2023 - Current
- Communicate with school staff about the shoot location i.e
- Cafeteria, library etc
- Approximated lighting and exposure to improve photo quality
- On average photograph 200 children per shoot
- Maintain all studio equipment and supplies to high standard
Background Actor
Central Casting
01.2017 - Current
- Be prompt in arrival to set
- Collaborated with wardrobe personnel to address measurements and coordinate costume fittings
- Worked with makeup, hair and costume teams to achieve desired character looks
- Created powerful performances by working with ensemble cast to build interplay between group
- Portrayed and interpreted roles, using gestures and body movements, to entertain film and live audiences
- Listen and be aware of 'action', 'cut' and any other director cues at all times
- Be able to work up to 14+ hours per work day
E-Commerce Sales/ Marketing Agent
HP Craft, Inc.
01.2017 - 01.2018
- Worked on a team to manage a six figure a month Private Amazon sellers business account
- Created product listings (included copywriting and photoshop)
- Created and managed advertisement campaigns
- Customer service- took phone calls regarding products and item returns
- Managed inventory levels based on upward and downward sales trends
- Hosted training on analyzing advertisement data in order to optimize engagement and sales conversion
- Maintained knowledge of Amazon's platform i.e shipping rates, other fees and regulations
Cocktail Server And Waitress
El Torito Restaurants
01.2016 - 01.2017
- Greeted customers with a friendly and positive attitude
- Entered all orders into a POS system
- Required to wait up to 9-11 tables at a time
- Cleaned and sanitized frequently used areas and surfaces, including tables, countertops and work areas
- Checked patron identification to verify proper drinking age
- Responsible for side work i.e
- Restocking, cleaning, sweeping, mopping and vacuuming
- Set up and tended a mobile 'bar on wheels' which featured house cocktails mixed table side during Sunday brunch
Sales/ Email Marketing Manager
National Hotels Association
01.2004 - 01.2016
- Specialized in corporate travel - Researched competitive market rates on properties based on clients needs and budget
- Handled large sum credit card transactions over the phone
- Performed on the spot math calculations totaling costs per room per night w/wo taxes
- Studied logistics of localized convention centers, airports, transportation and other attractions per state
- Email marketing, data analysis, data entry
- Negotiated price on room blocks of 10 or more with revenue managers of major hotel chains i.e
- Hilton, Marriott, Embassy Suites
- Built and maintained relationships with revenue managers and clients
- Entered product details such as nightly rates, inventory levels, hotel images and company policies into a digital software used by the clients as an online booking interface
Education
Real Estate Salesperson Certificate - Real Estate
Mount San Antonio College
1100 N. Grand Ave. Walnut, CA 9178902-2020
GED -
Chaffey Adult School
557 W. 5th St. Ontario, CA 9176203-2001
Skills
- Team Collaboration
- Highly Professional
- Tech-Savvy
- Cooperative Attitude
- Negotiation
- Guest Relation
- Customer Service
- Fair Housing Regulations
- Building Rapport
Timeline
Leasing Consultant
Shapell Properties
03.2024 - Current
School Photographer
Studio 1
01.2023 - Current
Licensed Real Estate Agent
Einstein Realty
01.2021 - Current
Background Actor
Central Casting
01.2017 - Current
E-Commerce Sales/ Marketing Agent
HP Craft, Inc.
01.2017 - 01.2018
Cocktail Server And Waitress
El Torito Restaurants
01.2016 - 01.2017
Sales/ Email Marketing Manager
National Hotels Association
01.2004 - 01.2016
Real Estate Salesperson Certificate - Real Estate
Mount San Antonio College
GED -
Chaffey Adult School
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