Melissa Lukovszki
Williams Lake,BC
Summary
Through years of management retail experience, I have developed many skills which I believe would benefit your establishment. I have over 20 years of management experience, which includes but are not limited to, meeting sales goals, maintaining profit and loss trackers, completing monthly and yearly inventory, hiring/terminating, delivering personal reviews, maintaining coaching and development. I have a wide range of on and off the floor experience. I have experience in working cash offices balancing several tills and properly filing and maintaining all store retention and weekly and yearly financial audits. I am proficient in updating and maintaining payroll budgets based on different company standards. In addition, my experience has left me comfortable to deal with all staffing issues as well as dealing with customer satisfaction according to policy, I have been known for my immense attention to detail and eagerness to get a job done with efficiently. I am confident that I can offer you efficiency, attention to detail and the organizational skills you may be looking for.
Overview
24
24
years of professional experience
Work History
Store Manager
Bulk Barn
09.2014 - Current
- Hiring training and development
- All scheduling managing labor budgets and completing payroll
- Completing warehouse orders as well as outside vendor orders
- Ensuring all Bulk Barn policies are being properly followed, compiling all customer services standards are met
- Reporting and working alongside my District Manager and Regional manager (have performed some Jr
- District Manager roles)
- Operating efficiency such as revenue goals and profitability
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Auto Associate
Hub International Insurance
11.2021 - 01.2023
- Offer drivers a selection of ICBC and private auto insurance
- Process a wide variety of auto insurance including renewals, plate replacements, cancellations, transfers, debt payments and more
- Upsell other insurance products such as, new vehicle replacement, travel insurances, house insurance, recreational and more
- Actively learning and have completed many personal lines courses to sell home and tenant insurance
- Administrative duties, such as, answering phones, inventory, ordering, completing daily transaction settlements, banking, and month end reporting.
Front End Manager
Wholesale Club
04.2014 - 10.2014
- Directly lead, coach and motivate 15-20 staff
- Support strong employee performance by setting clear expectations, providing feedback, and developing employee capability
- Recruiting and training new staff and scheduling
- Completing tobacco inventory and assisting in other departmental inventories
- Directly assisting customers, dealing with any complaints
- Handling all cash office duties, such as opening and closing, completing all weekending audits and armored car pick-ups, ordering change and doing all deposits
- Completing daily/weekly and monthly reports such as profit and loss, reconciliation reports and over short reports
- Assist in maintaining merchandise, store standards, shrink and operation of the store
- Ensure all company policies and procedures are being followed.
2nd cook
Aramark Remote Services
01.2013 - 04.2014
- Prepare lunches and set up and completion of Rig box meals
- Assisting 1st cook and Chef in preparing Dinners
- Safely operating kitchen utilities, flat top grill, deep fryers, steam kettles, convection ovens, and many other kitchen equipment
- Steam table set-up and serving clients
- Maintaining safe and proper food handling procedures
- Responsible for the organization and cleanliness or the kitchen and dining room area
- Maintaining stocked fridges, coolers and condiments.
Business Support Manager
Staples Business Depot
01.2008 - 01.2013
- Providing management data reports to the Store Management team as well as Home Office
- Supervises front end, back end and HR administrative tasks performed by the Admin Specialist, Inventory Control Specialist and the Receiver
- Maintained overall general management of the store through performance of the Manager on Duty function
- Required to take an active role in driving sales and ensuring complete customer satisfaction
- Responsible to ensure relevant & timely information is communicated to associates regarding policies, procedures or other pertinent information
- Managed sales team that achieved positive yearly sales, managed and maintained P&L for specific departments
- Managed and oversaw 3 departments and maintained working schedules for 15-20 people
- Accurately completed all opening, closing, banking and all cash office procedures, such as dealing and paying all open house account, and managing all store bills and accountings.
Store Manager & Assistant Manager
CD Plus
01.2001 - 01.2008
- Responsible for meeting deadlines and store sales goals weekly and yearly
- Accurately completed store schedules
- Responsible for all daily openings, closing, and all banking activities
- Completing all monthly and yearly inventory, and sales records
- Accurately completed yearly store inventory (always with very small shrink)
- Managing a small group of staff delivering reviews and continuous coaching.
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Training and mentoring
Shift Scheduling
Accurate Cash Handling
Work Planning and Prioritization
References
- Troy Langford, Regional Manager, Bulk Barn, troylangford@gmail.com
- Coral Quon, Store Manager, CD Plus, 250-305-7067
- Bailey Kropp, Hub international, 778-267-4442
- Jamie William, Personal Reference, 250-302-9913
- Tammy Banks, Sales Manager, Staples, 250-989-9811
Timeline
Auto Associate
Hub International Insurance
11.2021 - 01.2023
Store Manager
Bulk Barn
09.2014 - Current
Front End Manager
Wholesale Club
04.2014 - 10.2014
2nd cook
Aramark Remote Services
01.2013 - 04.2014
Business Support Manager
Staples Business Depot
01.2008 - 01.2013
Store Manager & Assistant Manager
CD Plus
01.2001 - 01.2008
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