Melissa Lukezic
St. Thomas,ON
Summary
High-achieving individual specializing in computer diagnostics and repairs. Dedicated professional with background restoring hardware and software resulting in smooth running systems with minimal service call-backs. Mastery of wide-ranging software with expertise in Apple brand computers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Genius Admin/Genius
Apple
08.2014 - 12.2023
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed modular hardware repairs on various iPhones and MacBooks
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Mentored peers to assist with working towards their next role
Customer Experience Manager
Michaels
01.2011 - 09.2014
- Key holder responsible for a successful close of the store with a team of people, which includes cleaning and locking up everything - Responsible for ensuring that all the money is in the safe at the end of the night along with proper documentation - Handles customer concerns with diligence - Artistically pieces together custom framing orders with priceless art - Carefully provides feedback to employees about job performance
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Satellite Representative
Bell
01.2006 - 01.2008
- With keen communication skills, analyzed and solved customer's technical and billingissues via telephone- Confidently and knowledgeably marketed new programming, software, and specialpromotions - Worked with peers through one-on-one coaching to increase sales - Elected floor walker to handle escalation calls
Relay Operator
Bell
01.2004 - 01.2006
- Assisted the deaf and hard of hearing in completing personal phone calls withconfidentiality - Accurately relayed dictated information verbatim at 90 WPM
Cashier
Zellers
01.2002 - 01.2004
- Expanded knowledge of all departments to increase availability and dependability - Entrusted to act as customer returns, cash supervisor, and cash office clerk- Maintained top position in credit card referrals for a minimum of 3 months straight
Education
Early Childhood Education
Conestoga College
Kitchener, Ontario06.2011
Skills
- Hardware Repair
- Cybersecurity Best Practices
- Technical Support
- Retail Store Operations
- Teamwork and Collaboration
- Multi-Tasking Strength
- Apple Product Knowledge
- Exceptional Customer Service
- Conflict Resolution
Timeline
Genius Admin/Genius
Apple
08.2014 - 12.2023
Customer Experience Manager
Michaels
01.2011 - 09.2014
Satellite Representative
Bell
01.2006 - 01.2008
Relay Operator
Bell
01.2004 - 01.2006
Cashier
Zellers
01.2002 - 01.2004
Early Childhood Education
Conestoga College
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