Melissa Lujan
Azusa
Summary
PROFESSIONAL SKILLS SUMMARY Business Office Administration Filing, Organization & Recordkeeping Daily & Monthly Business Reporting Management experience Bookkeeping & General Accounting Public Relations & Customer Service Sales & Expense Reporting Excellent phone and communication skills Supply & Materials Management Easy to get along with, quick learning, and hard working
Overview
16
16
years of professional experience
Work History
Quality Control Inspector
AER Technologies
08.2023 - Current
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
Project Manager
BMV Construction
04.2023 - Current
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Prepared and submitted project invoices
- Scheduled inspections with various cities and coordinated with utility companies
- Developed and maintained project documentation for reliable records.
- Generated weekly and monthly status reports for helpful progress tracking.
- Updated customers and senior leaders on progress and roadblocks.
Adminstrative Asistant/Cusomer Service
Smart Patio Plus
03.2021 - 05.2022
- Administrative duties; phones, errands, filing and creating files, office errands (post office, UPS and business related), correspondence, purchase orders/invoicing with Quickbooks, light housekeeping, inventory in office supplies, special projects/research
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Internet Fulfillment Associate
Hot Topic Distribution Center
10.2017 - 03.2021
- Complete customer orders
- Training
- Replenish stock
- Packing/Picking
Warehouse
Vinyl Technologies, Inc
05.2015 - 06.2017
- Inspection of various products
- Packaging items for shipping preparation
Receptionist/Front Office
AFeatly Tech Int’l, Inc
08.2012 - 02.2015
- Manage a variety of administrative and clerical functions in a high-volume office
- Work independently with little or no direct supervision
- Answered phone calls, greeted clients, and scheduled appointments
- GS1 barcode systems and
- EDI store data PO system
Store Manager
Toys R Us Express
05.2010 - 02.2011
- Maintained supply inventory and processed monthly orders
- Reconciled daily cash receipts and deposits
- Answered phone calls, greeted clients, and scheduled appointments
- Scheduling employees work hours, setting up weekly conference calls
Receptionist
McCaslin Imbus & McCaslin
03.2008 - 12.2008
- Maintained supply inventory and processed case files
- Sorted mail and client services
- Answered phone calls, greeted clients, and scheduled appointments.
Education
Mount San Antonio College
Walnut, CASkills
- Understanding Customer Needs
- Answering Emails
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Data Entry and Maintenance
- Customer Data Confidentiality
- Telephone Management
- Team-Oriented and Cooperative
- Skilled in Microsoft Office
Timeline
Quality Control Inspector
AER Technologies
08.2023 - Current
Project Manager
BMV Construction
04.2023 - Current
Adminstrative Asistant/Cusomer Service
Smart Patio Plus
03.2021 - 05.2022
Internet Fulfillment Associate
Hot Topic Distribution Center
10.2017 - 03.2021
Warehouse
Vinyl Technologies, Inc
05.2015 - 06.2017
Receptionist/Front Office
AFeatly Tech Int’l, Inc
08.2012 - 02.2015
Store Manager
Toys R Us Express
05.2010 - 02.2011
Receptionist
McCaslin Imbus & McCaslin
03.2008 - 12.2008
Mount San Antonio College
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