Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Lugo

Menifee

Summary

Dedicated and compassionate professional with a diverse background in customer service, food handling, housekeeping, and personal care environments. Skilled at working in fast paced settings with a strong focus on cleanliness, safety, and meeting the needs of others. Experienced as a server/cashier, housekeeper, and salon assistant, demonstrating reliability, attention to detail, and excellent interpersonal communication.

Currently a full-time stay-at-home parent, managing household responsibilities with efficiency and care-skills that translate well into structured, team-oriented roles. Eager to contribute to a school nutrition team by promoting healthy habits, maintaining sanitation standards, and supporting students' wellbeing in a positive and respectful environment.

Overview

14
14
years of professional experience

Work History

Stay at Home Mom

Homemaker
04.2019 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Prepare meals.
  • Clean food prep areas.
  • Meet nutritional needs of children.

Cosmetologist

Lidia's Hair Studio
03.2018 - 03.2019
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Host

Toast
12.2017 - 02.2018
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Server/Cashier

Aloha Shaved Ice
02.2016 - 08.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Service Cashier

Anna's Linens
08.2013 - 12.2014
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Housekeeper

Rodeway Inn
01.2012 - 05.2012
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Education

Chaparral High School
Temecula, CA

Cosmetology License -

Paul Mitchell The School
Temecula, CA

Skills

  • Social skills
  • Friendly communication
  • Active listening
  • Licensed cosmetologist
  • Sanitation practices
  • Strong work ethic
  • Exceptional customer service
  • Safe food handling
  • Food safety practices
  • Sanitation regulations
  • Outstanding customer service
  • Hygiene practices
  • Food handling safety

Languages

Spanish
Native or Bilingual

Timeline

Stay at Home Mom

Homemaker
04.2019 - Current

Cosmetologist

Lidia's Hair Studio
03.2018 - 03.2019

Host

Toast
12.2017 - 02.2018

Server/Cashier

Aloha Shaved Ice
02.2016 - 08.2016

Customer Service Cashier

Anna's Linens
08.2013 - 12.2014

Housekeeper

Rodeway Inn
01.2012 - 05.2012

Chaparral High School

Cosmetology License -

Paul Mitchell The School

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Melissa Lugo