Melissa Lucero
San Diego
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
11
11
years of professional experience
Work History
Program Manager
Star/Pal
05.2022 - Current
- Building meaningful relationships between law enforcement and youth
- Coordinate tutoring program for middle and high school students
- Coordinate after-school mentoring program for middle and high school students
- Coordinate and supervise a group of college interns
- Assist in events throughout the year
- Assist in food distribution for the community
- Work with law enforcement agencies (SDPD, Sheriffs, Detectives) to provide support/ mentoring services through programs and sports for the youth in our community
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Manage and run in-school and after school programs
- Cultivating communal trust
- Laying groundwork for an ethical community policing model to be applied nationwide.
Crew Member
McDonald’s Corp.
06.2021 - 03.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Stocked shelves to organize aisles in assigned department.
- Operated cash register to ring up final bill and process various forms of payment.
Records Clerk
County of San Diego
10.2020 - 04.2022
- Followed confidentially regulations to maintain privacy.
- Assisted with record management system implementation and maintenance to streamline operations.
- Assisted with typing, data entry, and answering incoming calls as required.
- Updated records with new information.
- Provided training to new records clerks to improve knowledge and skills.
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Followed established policies and procedures to maintain compliance with regulations.
- Operated office equipment to scan and copy documents.
- Classified documents according to specified guidelines.
- Added and updated records with current materials.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Archived and disposed of documents according to established policies.
Benefits Coordinator
Kensington Dental Group
10.2019 - 10.2020
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with patients.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Courtesy Clerk
Food 4 Less
01.2020 - 08.2020
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Provided exceptional customer service and addressed customer inquiries.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed cash, card and check transactions to complete customer purchases.
Dental Receptionist
Western Dental
05.2019 - 10.2019
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Provided excellent customer service to create positive experiences and build patient trust.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
Food Service Partner
Scripps Mercy Hospital
09.2013 - 05.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Set up and broke down food service lines quickly to maintain service flow.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Bachelor of Science - Criminal Justice
San Diego State University
San Diego, CA05.2022
Associate of Science - Criminal Justice
San Diego City College
San Diego, California01.2016
High School Diploma -
JCCS
National City, California01.2010
Skills
- Case Management
- Project Management
- Court Mandated Reporter
- Strong attention to detail
- Leadership
- Customer Service
- Problem Solving
- Regulatory Compliance
- Records Management
- Decision-Making
- Data Entry and Analysis
- MS Office
- Excellent computer skills
- Typing Skills
Timeline
Program Manager
Star/Pal
05.2022 - Current
Crew Member
McDonald’s Corp.
06.2021 - 03.2023
Records Clerk
County of San Diego
10.2020 - 04.2022
Courtesy Clerk
Food 4 Less
01.2020 - 08.2020
Benefits Coordinator
Kensington Dental Group
10.2019 - 10.2020
Dental Receptionist
Western Dental
05.2019 - 10.2019
Food Service Partner
Scripps Mercy Hospital
09.2013 - 05.2019
Bachelor of Science - Criminal Justice
San Diego State University
Associate of Science - Criminal Justice
San Diego City College
High School Diploma -
JCCS
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