Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

MELISSA LOVE

Chino Hills

Summary

Experienced professional in retail management and kitchen operations with a strong dedication to customer service. Skilled at coaching and motivating staff to excel through a positive and supportive approach. Demonstrates leadership by setting high standards and leading by example, resulting in successful team outcomes.

Overview

37
37
years of professional experience

Work History

Manager

Christian Dior Beauty Business
08.2024 - Current
  • Build long-lasting relationships with customers who have a passion for cosmetics, beauty, and fragrance trends.
  • Provide honest and tactful feedback and guidance to customers on beauty products.
  • Set and exceed company and personal sales goals while supporting the goals of the team.
  • Achieve sales goals for both in-store and digital selling using effective selling tools.
  • MyClient customer relationship program on the register.
  • Build and maintain strong vendor relationships to maximize business results.
  • Manage the scheduling and execution of vendor events and promotions.
  • Maintain the department’s readiness by stocking, re-merchandising, and light cleaning.
  • Provide ALL customers the option to become a Bronze Star Rewards member.
  • Provide ALL customers the option to open a Macys Loyalty Rewards card.

Manager

PowerPlant Kitchen/ Sideshow Collectables
01.2018 - Current
  • Manager/ Assistant Chef of a plant-based corporate cafeteria serving Sideshow Collectibles Staff.
  • Assisted with the preparation of all foods.
  • Maintained a high standard of hygiene and cleanliness in the food preparation and service areas at all times.
  • Created a rotating meal plan of 30 plus dishes per month.
  • Created an energized, purpose-driven culture for restaurant team and patrons to invoke a strong sense of community, mission, and pride.
  • Interviewed, trained, retained and provided ongoing support and guidance for a 6-7 member workforce.
  • Maintained a highly organized kitchen and bakery, instilling a focus on attention-to-detail with staff.
  • Planned and executed all annual events, such as VIP guests, holiday events, and private catering.
  • Maintained emphasis on fresh, local ingredients through networking with local suppliers.
  • Responsible for all procedural aspects of recipe standardization, plate presentation, inventory, and cost control.
  • Planned and coordinated cooking workshops dedicated to teaching patrons how to change their lives through food and cooking.
  • Learned & adhered to federal, local, and state regulations as applicable to the food industry.
  • Established Fresh Baked Brownie business for private-label clients.
  • Managed safety, employees, ordering, food vendors, production, food quality, and record keeping.
  • Ensured regulatory, compliance, and legal rules were followed.
  • Structured budgets and expenses.

Assistant Manager

Alex and Ani
01.2017 - 01.2018
  • The Assistant Store Manager is responsible for meeting sales goals and assisting the Store Manager with day-to-day operations, product placement, client service, employee supervision, and loss prevention.
  • Essential Duties and Responsibilities
  • Operate cash registers, manage financial transactions, and balance drawers
  • Meet sales targets
  • Coach and motivate staff to meet sales goals
  • Provide outstanding customer service to all patrons
  • Ensure store and stockroom are well organized
  • Assist in visual presentation standards and ensure the store is replenished at all times
  • Maintain compliance with Retail Operations Policy and Procedures
  • Adhere to and enforce company handbook policies
  • Participate in store opening and closing procedures
  • Manage merchandise processing, including tracking of company assets through inventory control
  • Assist with staff scheduling and training
  • Assist with the protection of all company assets, controlling internal and external loss

Business Manager

Bobbi Brown Cosmetics (Macys)
01.2014 - 01.2017
  • Delivered excellent customer service by greeting and assisting each customer. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in goal driven sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings.

Business Manager

Bobbi Brown Cosmetics (Macys)
01.2007 - 01.2014
  • Delivered excellent customer service by greeting and assisting each customer. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in goal driven sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings.

Business Manager

Estee Lauder Cosmetics (Macys)
01.2005 - 01.2007
  • Delivered excellent customer service by greeting and assisting each customer. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in goal driven sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers in finding out-of-stock items. Resulted in a $1 million dollar counter

Sales Associate

Estee Lauder Cosmetics (Robinsons-May)
01.2000 - 01.2003

Assistant Manager

Different Fashion Apparel
01.1999 - 01.2000

Assistant Manager of Visual Merchandising/ sales associate

M&S Mode
01.1994 - 01.1999

Sales Associate/Visual Associate

Bijou Brigitte
01.1989 - 01.1994

Education

Certification - undefined

SafeServe Food Protection Manager

High School Diploma - Dutch, English, German, Economics, Mathematics, Biology, Science, Art history and practical Art

Lorentz Scholen Gemeenschap
Arnhem, Gelderland
01.1989

Skills

  • Retail inventory management
  • Accurate cash handling
  • Store opening and closing procedures
  • Store operations
  • Outstanding communication skills
  • Exceptional leader
  • Team-oriented
  • Conflict resolution skills
  • Commission sales
  • Sales professional
  • Recruiting and interviewing
  • Reliable
  • Flexible schedule
  • Fashion and design background
  • Visual displays
  • Store maintenance
  • Display expertise
  • Active listener
  • Friendly and outgoing
  • Team player
  • Organized
  • Shipping and receiving
  • POS systems knowledge

LANGUAGES

English
Dutch

Timeline

Manager

Christian Dior Beauty Business
08.2024 - Current

Manager

PowerPlant Kitchen/ Sideshow Collectables
01.2018 - Current

Assistant Manager

Alex and Ani
01.2017 - 01.2018

Business Manager

Bobbi Brown Cosmetics (Macys)
01.2014 - 01.2017

Business Manager

Bobbi Brown Cosmetics (Macys)
01.2007 - 01.2014

Business Manager

Estee Lauder Cosmetics (Macys)
01.2005 - 01.2007

Sales Associate

Estee Lauder Cosmetics (Robinsons-May)
01.2000 - 01.2003

Assistant Manager

Different Fashion Apparel
01.1999 - 01.2000

Assistant Manager of Visual Merchandising/ sales associate

M&S Mode
01.1994 - 01.1999

Sales Associate/Visual Associate

Bijou Brigitte
01.1989 - 01.1994

Certification - undefined

SafeServe Food Protection Manager

High School Diploma - Dutch, English, German, Economics, Mathematics, Biology, Science, Art history and practical Art

Lorentz Scholen Gemeenschap

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