Melissa Lopez
Menifee,CA
Summary
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
21
21
years of professional experience
Work History
Patient Care Coordinator
Silverado Hospice Costal Valleys
03.2023 - Current
- Clinical responsibility for team and serve as liaison to and conduit between the Director of Patient Care Services (DPCS), clinical associates, patients and their families, and the community
- Manage clinical staff schedules to include all holiday, vacation, weekend, and daily schedules
- Work on problem solving and notifies the DPCS for corrective action and reviews the hospice documentation including care provider's notes and notifies the DPCS of any discrepancies
- Implement clinical policies and procedures and carry out the organization's purposes in a manner consistent with the goals, objectives, and established policies.
- Preform all other duties assigned throughout the office as needed.
Patient Care Coordinator
Advanced Institute for Plastic Surgery
04.2022 - 03.2023
- Acts as liaison between patient and surgeon, consultations with patients.
- Credential all surgeons and surgery center during our consultation.
- Receive all new, established and revision surgery inquiries.
- Explain procedures, answer questions, obtains aesthetic goals of potential surgical patient while establishing rapport.
- Managed all aspects of medical billing from generating surgical quotes, billing collections, refunds and financing.
- Mange multiple surgical provider's schedule.
- Responsible to begin the process on implant claims for patients.
- Daily productivity meeting with manager and patient coordinators to discuss scheduling issues, review daily tasks and goals.
- Responsible for prepping surgical charts.
- Assist surgeons with rooming patients, taking vitals and in office surgical procedures.
Patient Care Coordinator
Beautologie Cosmetic Surgery & Medical Aesthetics
11.2020 - 03.2022
- Acts as liaison between patient and surgeon, consultations with patients by zoom calls.
- Credential all surgeons and surgery center during our consultation.
- Receive all new, established and revision surgery inquiries.
- Explain procedures, answer questions, obtains aesthetic goals of potential surgical patient while establishing rapport.
- Simulate images for all breast augmentation patients with Crisalix imaging software for implant sizing.
- Managed all aspects of medical billing from generating surgical quotes, billing collections, refunds, and financing.
- Mange multiple surgical provider's schedule.
- Responsible to begin the process on implant claims for patients.
- Daily productivity meeting with manager and patient coordinators to discuss scheduling issues, bottlenecks and review daily goals.
- Product training management of FTP practice management software solutions and services.
Patient Care Coordinator
Renunace Cosmetic Surgery Center
06.2015 - 03.2019
- Acts as liaison between patient and surgeon, consults with both patient and surgeon during the consultation and pre-operative process.
- Receive all new, established and revision surgery inquiries.
- Explain procedures, answer questions, obtains aesthetic goals of potential surgical patient while establishing rapport.
- Meet and greet all new surgery consults, escort them to exam room and in many cases will accompany surgeon during consultation appointment.
- Managed all aspects of medical billing from generating surgical quotes, billing collections, refunds, and financing.
- Mange surgical provider's schedule and coordinated outside surgeon’s surgery schedule.
- Led weekly productivity calls with consulting agencies and implemented strategies that resulted in same day surgical booking by 80%.
- Help management with new hire paperwork, create employee folders.
- Managed yearly training for all employees and physicians with OSHA certification.
- Managed EMR system for the practice.
Product Support Specialist
Practice Management Solutions ALPHAEON Corporation
06.2014 - 06.2015
- Product development and training management of EngageMD practice management software solutions and services.
- Developed implementation guides and support documents for effective product implementation.
- Worked with development teams on a regular basis to ensure service releases were delivered on scope, on time, and on quality.
- Collaborated with other departments to ensure product launch and operational readiness.
- Collaborated with the design team to optimize workflow and user experience.
- Drove customer retention and customer satisfaction by promoting and maintaining positive relationships with each customer for whom they have responsibility, ensuring the customer is fully utilizing licensed software products.
Patient Care Coordinator
Rios Center for Plastic Surgery
05.2004 - 05.2009
- Served as a liaison between the physician's practice and future, current and former patients.
- Provided accurate information about the surgeon, the practice and anticipated procedures.
- Facilitate the surgeon's consultation with the patient by providing both pre and postoperative information.
- Spoke with telephone callers who desired additional information about procedures.
- Conducted consultations for patients on the cosmetic procedure they had interest in. This included communicating the risks and benefits, answered any questions or concerns, provided them with price quotes and financing options.
- Passed patients and assisted doctor with cosmetic consultations.
Education
Some College (No Degree) - Certified Nursing Assistant
South Texas Vocational Technical Institute
McAllen, TXHigh School - undefined
Edcouch-Elsa High School
Skills
- Bilingual: English, Spanish
- Microsoft Office
- HIPAA compliance
- Strong lead development skills
- Patient oversight
- Patient scheduling
- Medical record management
- Team collaboration
- Conflict resolution
- Organizational skills
- Office administration
- Critical thinking skills
- Medical data collection
- Clinical practice operations
- Proficient in multiple software programs
Timeline
Patient Care Coordinator
Silverado Hospice Costal Valleys
03.2023 - Current
Patient Care Coordinator
Advanced Institute for Plastic Surgery
04.2022 - 03.2023
Patient Care Coordinator
Beautologie Cosmetic Surgery & Medical Aesthetics
11.2020 - 03.2022
Patient Care Coordinator
Renunace Cosmetic Surgery Center
06.2015 - 03.2019
Product Support Specialist
Practice Management Solutions ALPHAEON Corporation
06.2014 - 06.2015
Patient Care Coordinator
Rios Center for Plastic Surgery
05.2004 - 05.2009
High School - undefined
Edcouch-Elsa High School
Some College (No Degree) - Certified Nursing Assistant
South Texas Vocational Technical Institute
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