Melissa Lopes
Stockton
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
18
18
years of professional experience
Work History
Senior Human Resources Consultant/HR Generalist
BBSI
Modesto
02.2026 - Current
- Developed HR strategies to align with organizational goals and needs.
- Facilitated employee training programs to enhance skills and knowledge.
- Collaborated with management to address employee relations issues effectively.
- Advised on compliance with labor laws and regulations for better practices.
- Streamlined onboarding processes to ensure smooth transitions for new hires.
- Maintained knowledge of current employment law regulations at both state and federal level.
- Identified areas of improvement in existing HR processes and developed recommendations for change initiatives.
Human Resources Manager
Bobcat Central Inc
09.2022 - Current
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Monitored and addressed employee claims related to performance and harassment, ensuring fair resolution.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained accurate HR records in compliance with laws, ensuring efficient data retrieval.
- Coordinated distribution of employee engagement surveys to pinpoint areas for improvement.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Maintained human resources regulatory compliance with local, state and federal laws.
Human Resources Generalist
Bobcat Central Inc
01.2017 - 09.2022
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Maintained accurate employee records in HRIS system, supporting data-driven decision-making.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Implemented and supervised orientation procedures for new hires.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
General Manager of Food Service
Krispy Kreme Donuts
11.2010 - 05.2016
- Managed financial operations, including budgeting, forecasting, and cost analysis, to enhance profitability.
- Increased customer satisfaction by implementing effective staff training and performance management.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Created positive dining atmosphere through high standards of cleanliness and organization, enhancing guest experience.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Resolved escalated customer concerns promptly, ensuring satisfaction and fostering long-term loyalty.
Waitress/Cashier
West Lane Bowl
11.2008 - 03.2011
- Handled high-pressure situations with composure, ensuring consistent service quality during peak hours.
- Managed high volume of customers during peak hours, delivering prompt and efficient service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Remained calm and poised when addressing difficult customers, contributing to positive guest experiences.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
South Medford High School
Medford, ORHuman Resources Certificate
PHR Skills
- Recruitment and hiring
- Talent acquisition
- Onboarding and Orientation
- Employee Relations
- HR compliance
- HR policies
- Workplace mediation
- Compensation management
- Compensation strategy
- Training and mentoring
- Employee development
- Performance improvement
- Corrective Action Planning
- Records Management
- Payroll Administration
- Handbook development
- Microsoft Office proficiency
- Compliance
Timeline
Senior Human Resources Consultant/HR Generalist
BBSI
02.2026 - Current
Human Resources Manager
Bobcat Central Inc
09.2022 - Current
Human Resources Generalist
Bobcat Central Inc
01.2017 - 09.2022
General Manager of Food Service
Krispy Kreme Donuts
11.2010 - 05.2016
Waitress/Cashier
West Lane Bowl
11.2008 - 03.2011
High School Diploma -
South Medford High School
Human Resources Certificate