MELISSA LOGAN
Langley,B.C.
Summary
A self-motivated, charismatic and driven professional seeking full time employment within the Healthcare Industry . I have 10 years experience within the healthcare industry and many years of experience in administrative roles. I believe I possess the skills that would make me an asset to a successful and well-respected company. I am a Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Lower Mainland Home Oxygen Coordinator
MedPro Respiratory Care
12.2022 - Current
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Scheduled all home oxygen deliveries
- Collected all Patient data needed for New Oxygen Starts
- Worked with FHA and VHA for all incoming oxygen referals
- Scheduled all New Starts / Assessments/ Equipment Upgrades or Downgrades
- Maintained schedules for 4 CST / 2 RRT's
CUSTOMER SERVICE REPRESENTATIVE
LANGLEY, B.C, WSB TITAN
04.2022 - 11.2022
- Greeted clients upon entering the office; entered orders for shipping via front counter phone or email, maintained stock in showroom, booked deliveries, other admin duties.
REGISTRATION CLERK
PORT TOWNSEND
09.2010 - 10.2017
- Admitted patients, answered inquiries, answered phones using multi-line switchboard, directed patients and visitors to appropriate areas of the facility, Medical insurance billing, Inputted precise and confidential data into registration system.
ANIMAL CONTROL OFFICER/EUTHANASIA TECH
OLYMPIC PENINSULA HUMANE
10.2005 - 01.2009
- SOCIETY
- Responsible for impounding dangerous stray animals, investigating cases of animal cruelty, enforcing licensing laws, providing expert testimonies in active court cases, writing incident reports and rescuing trapped animals.
Education
HIGH SCHOOL DIPLOMA -
PENINSULA COLLEGE
2001
SOLUTIONS VETERINARY OFFICE ASSISTANT CERTIFICATE - undefined
WEST COAST COLLEGE OF HEALTHCARE
CERTIFIED HEALTHCARE ACCESS ASSOCIATE, NAHAM - undefined
CONVERSATIONS
Skills
- MEDITECH EHR Software / Epic
- Excellent computer & phone skills
- Great attention to detail
- Excellent communication skills
- Experience working under stress in fast-Paced environment
- Fast learner
- Registration software
- Phone and Email Etiquette
- Verbal and Written Communication
- Patient Admission
- HIPAA Regulations
- Clerical Support
- Registration Processing
- Insurance Information Collection
- Admissions and Registrations
- Greeting Visitors
- Demographics Information
Timeline
Lower Mainland Home Oxygen Coordinator
MedPro Respiratory Care
12.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
LANGLEY, B.C, WSB TITAN
04.2022 - 11.2022
REGISTRATION CLERK
PORT TOWNSEND
09.2010 - 10.2017
ANIMAL CONTROL OFFICER/EUTHANASIA TECH
OLYMPIC PENINSULA HUMANE
10.2005 - 01.2009
HIGH SCHOOL DIPLOMA -
PENINSULA COLLEGE
SOLUTIONS VETERINARY OFFICE ASSISTANT CERTIFICATE - undefined
WEST COAST COLLEGE OF HEALTHCARE
CERTIFIED HEALTHCARE ACCESS ASSOCIATE, NAHAM - undefined
CONVERSATIONS
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