Melissa Lockhart
Fort Frances,ON
Summary
Result-driven General Merchandise Associate with background in diverse retail settings. Experience includes stocking merchandise, managing product displays, and customer service. Strengths encompass strong organizational skills, ability to multitask effectively and keen eye for detail. Significant contributions made to improving store efficiency and maintaining optimal inventory levels in previous roles.
Overview
17
17
years of professional experience
Work History
General Merchandise Associate
Safeway
Fort Frances
05.2022 - Current
- Stocked general merchandise shelves across Safeway sales floor and backroom areas.
- Faced products and organized aisles to enhance customer shopping experience at Safeway.
- Inspected product expiry dates, ensuring only fresh, quality items were available for customers.
- Assisted customers in locating products and addressing queries to improve service satisfaction.
Customer Service Agent
XtraCash
Fort Frances, ON
05.2018 - 04.2019
- Processed personal and Western Union transactions accurately and securely.
- Trusted in the handling of money including cashing check services.
- Managed end-of-shift cash reconciliation at the register. balanced money from register and upkeep at end of shift.
- Maintained clean and organized workspace, performing minor janitorial duties.
Cashier
Safeway
Fort Frances, ON
01.2018 - 04.2018
- Delivered fast and efficient checkout service, enhancing customer satisfaction.
- Assisted customers in finding product locations.
- Filled out train check accurately to ensure compliance.
Seasonal Department Associate
Canadian Tire
Fort Frances, ON
09.2017 - 01.2018
- Operated store computer system to accurately locate merchandise for customers.
- Stocked merchandise with accuracy and created pleasing displays.
- Rely on colleagues for support to organize and move product for seasonal changes in a timely manner.
- Assisted customers in locating products and facilitated product transport.
Cashier
Shopper Drug Mart
Fort Frances, ON
06.2017 - 09.2017
- Operated the point-of-sale terminal and processed debit, credit and cash transactions.
- Sorted and organized shelves, ensuring removal of expired products to maintain product quality and safety.
- Maintained a tidy workplace. Daily cleaning of store floors and shelves.
- Followed proper protocol while processing lottery transactions and requesting identification.
Cashier/Cook
McDonalds Restaurant
Dryden, ON
05.2015 - 05.2017
- Provided quick friendly customer service.
- Operated point of sale terminal and processed debit, credit and cash transactions.
- Accurately filled customer orders.
- Followed safe food handling skills.
- Kept restaurant free of debris. Maintained a clean kitchen workspace.
Customer Service Associate
Wal-Mart
Dryden, ON
01.2010 - 01.2015
- Operated cash register for sales and refunds, handled cash, debit, credit and gift card transactions.
- Tactfully dealt with customer complaints and worked steadily towards an appropriate resolution.
- Provided support to other associates including back-up on till shifts where there were large line-ups.
- Trained new hires and provided feedback, guidance and advice.
- Processed refunds, exchanges, store credits and warranties for customers returning items to the store.
Cashier
Tim Hortons
Dryden, ON
01.2011 - 01.2011
- Operated point of sale terminal accepting cash, credit, debit and gift card transactions.
- Prepared donuts, pastries, soups, sandwiches and beverages.
- Bussed tables, washed and sanitized counters, floors, tables and washrooms.
- Supervised a few evenings each week.
Education
Ontario Secondary School Certificate -
Fort Frances High School
Fort Frances, ONSkills
- Organized, reliable, enthusiastic, and responsible
- Flexible and adaptable when learning new tasks, eager to acquire new skills and experiences
- Several years of experience in retail and customer service related settings
- Works effectively both independently and as a part of a team
Timeline
General Merchandise Associate
Safeway
05.2022 - Current
Customer Service Agent
XtraCash
05.2018 - 04.2019
Cashier
Safeway
01.2018 - 04.2018
Seasonal Department Associate
Canadian Tire
09.2017 - 01.2018
Cashier
Shopper Drug Mart
06.2017 - 09.2017
Cashier/Cook
McDonalds Restaurant
05.2015 - 05.2017
Cashier
Tim Hortons
01.2011 - 01.2011
Customer Service Associate
Wal-Mart
01.2010 - 01.2015
Ontario Secondary School Certificate -
Fort Frances High School