Melissa Levy

• Assisted members with everyday transaction's

Withdrawal's, Deposits, Loan/Credit Card/Car Loan payment, etc...

• Processed member transactions accurately using symitar software systems
• Resolved customer complaints efficiently, enhancing overall satisfaction rates.
• Educated members on financial products, promoting informed decision-making.
• Maintained up-to-date knowledge of credit union policies and procedures for effective service delivery.
• Implemented feedback mechanisms to gather insights for service improvements.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Maintained accurate cash drawer and balanced at shift end.
• Provided exceptional customer service, resolving inquiries and complaints prompt
• Monitored inventory levels and restocked merchandise as needed.
• Ensured compliance with safety protocols and company policies during operations.
• Greeted customers entering store and responded promptly to customer needs.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.

• Provided personalized care to clients, enhancing daily living activities and overall well-being.
• Developed and implemented tailored support plans in collaboration with healthcare professionals.
• Assisted clients with mobility and personal hygiene, ensuring dignity and comfort.
• Trained new staff on best practices for client care and safety protocols.
• Coordinated transportation arrangements for clients to medical appointments and community activities.