Melissa Lemus
Culver City
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant/ Hotel environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
Work History
Server
Shore Hotel
Santa Monica
05.2022 - Current
- Provided exceptional customer service to enhance guest experience at a beachfront hotel.
- Managed food and beverage orders, ensuring timely delivery to guests.
- Collaborated with kitchen staff to maintain menu accuracy and quality standards.
- Maintained cleanliness and organization of dining area, following health guidelines.
- Addressed guest inquiries and concerns promptly to ensure satisfaction during visits.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted in training new servers.
LVN Student
Concorde College
North Hollywood
01.2021 - 02.2022
- Assisted in patient care under supervision of licensed nurses.
- Administered medications following established protocols and safety guidelines.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with healthcare team to develop patient care plans.
- Maintained cleanliness and organization of patient care areas effectively.
- Provided emotional support for patients and their families during difficult times.
- Assisted nurses and physicians with patient care, including taking vital signs, administering medications, and collecting specimens.
Education
Fulton College Preparatory
Van Nuys , CASkills
- Customer service
- Order management
- POS operation
- Menu coordination
- Food safety
- Team collaboration
- Attention to detail
- Time management
- Emotional intelligence
- Problem solving
- Strong work ethic
- Inventory management
- Server training
- Cocktail presentation
- Mixology techniques
- Drink garnishing
- Guest service
Languages
Spanish
Native/ Bilingual
Timeline
Server
Shore Hotel
05.2022 - Current
LVN Student
Concorde College
01.2021 - 02.2022
Fulton College Preparatory