Melissa Leask
Yosemite Valley
Summary
Hardworking and reliable employee with years of experience providing efficient customer service as well as maintaining a clean work environment for both employees and customers. Highly organized, proactive and punctual. Works well individually and within team settings.
Overview
12
12
years of professional experience
Work History
Housekeeper
Aramark
Yosemite Valley, CA
10.2024 - Current
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
- Maintained cleanliness and sanitation standards in guest rooms
- Ensured timely completion of housekeeping tasks.
- Disinfected and mopped bathrooms to keep guest rooms sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Trained new team members on cleaning protocols and safety procedures.
Barista
Starbucks
Yosemite National Park, CA
08.2023 - 12.2023
- Cash handling/POS system
- Working in a fast-paced environment
- Receiving mobile orders as well as in-store orders
- Coffee preparation, milk texturing, & memorizing 100+ beverage recipes
- Customer relations & customer service.
- Operating machines & appliances to help preparation of food and beverages.
- Sanitizing food and beverage areas as well as practicing safety & hygiene protocols.
- Managing inventory of food and beverage items that need to be restocked.
- Resolved problems that occurred during the shift.
- Prioritized tasks to help with time management.
- Working in teams each day, helping each other provide quality service.
Cashier
Castañedas Restaurant
Yucca Valley, CA
05.2021 - 07.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions. Processed refunds for worn, damaged and broken merchandise.
Air BnB Housekeeper
Self-Employed
29 Palms, CA
02.2023 - 04.2023
- Keeping up an organized, professional appearance.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained and organized cleaning supplies stock.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Returned rooms to occupant-ready status to satisfy future guests.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Replenished guest supplies and amenities.
Digital Artist
Self-Employed
Yucca Valley, CA
06.2014 - 12.2020
- Developed designs using computer software to provide commissions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Conferred with customers to assess customer needs or obtain feedback.
Education
High School Diploma -
Yucca Valley High School
01.2013
Skills
- Customer Service
- Fluent in English & Spanish
- Detail-Oriented
- Cooperative Attitude
- Work Task Prioritization
- Reliable and Responsible
- Inventory Stocking
- Cleaning and Sanitizing
- Organizing and Stocking
Timeline
Housekeeper
Aramark
10.2024 - Current
Barista
Starbucks
08.2023 - 12.2023
Air BnB Housekeeper
Self-Employed
02.2023 - 04.2023
Cashier
Castañedas Restaurant
05.2021 - 07.2023
Digital Artist
Self-Employed
06.2014 - 12.2020
High School Diploma -
Yucca Valley High School