Melissa Leary
Airdrie,Alberta
Summary
Experienced documentation specialist prepared for this role with strong focus on accuracy, organization, and compliance. Demonstrates reliability and adaptability, thriving in team environments and consistently achieving results. Skilled in document management systems, regulatory standards, and quality assurance processes. Known for effective communication, problem-solving abilities, and upholding high standards in all tasks.
Overview
15
15
years of professional experience
Work History
Administrative Technical Support Supervisor
Central Mountain Air
07.2024 - Current
- Implemented performance metrics to monitor team productivity, identifying areas of improvement and implementing necessary changes.
- Developed comprehensive training materials to ensure consistent knowledge across the technical support team.
- Monitored team performance and facilitated the necessary training programs to help maintain a high level of competence among support staff.
- Ensured timely submission of project documents by closely monitoring deadlines and prioritizing tasks accordingly.
- Streamlined the document review process by establishing clear communication channels with relevant team members.
- Established and managed document distribution matrix and document control register.
- Maintained strict compliance with industry regulations governing document retention periods, archiving obsolete materials promptly and securely when required.
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
Administrative Assistant - Technical Support Specialist
Central Mountain Air
10.2022 - 07.2024
- Maintain and track all Company manuals, policies, procedures and documents
- Edit and format controlled documents and obtain continued approval from Transport Canada (Safety Policies and Procedures, Company Operations Manual, Emergency Response Plan etc.)
- Share company-wide communications
- Assist with onboarding and offboarding and maintain accuracy of new employee records
- Assign initial and recurring training courses to employees within different departments to ensure proper certification
- Manage and track all qualifications, credentials and licenses of maintenance employees
- Take meeting minutes for bi-weekly safety and yearly managers meetings
- Generate reports on module progress and completion
- Established, improved and reinforced document management systems to handle current and expected requirements.
- Manipulated and converted documents to meet needs of individual personnel or projects.
- Prepared documents for projects in accordance with team specifications.
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
Scheduling & Purchasing Coordinator (Administrative Assistant)
Perfect Home Furniture
06.2021 - 09.2022
- Input detailed sales orders and purchase orders into QuickBooks
- Work directly with vendors to maintain working partnership while meeting the needs of both parties
- Review and liaise with freight companies; overseas and national
- Organize and schedule appointments and meetings
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Assist and generate reports
- Provide general support to visitors; provide polite and professional communication
- Handle sensitive information in a confidential manner
- Multiple roles and responsibilities in an ever-changing work environment
- Making decisions on a case-by-case basis to meet company requirements
- Extreme attention to detail within time sensitive parameters
- Initiative taken to provide a solution
Receptionist Administrator
Kingswood Cabinets
10.2020 - 06.2021
- Monitor and screen visitors to verify accessibility to inter-office personnel
- Submit weekly accounting reports and invoices via Simply Accounting
- Coordinate with designers and builders to ensure all documents are received and reviewed on a timely basis
- Multi-tasking and prioritizing incoming internal & external requests
- Answer questions and address, resolve or refer escalated issues to management personnel to satisfy customers
- Aggregate and prepare documentation and reports for office meetings, distribution and filing
- Sort, receive and distribute mail correspondence between departments and personnel
- Oversee inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
- Schedule office meetings and client appointments for team
- Apply mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
- Organize budget documentation and tracked expenses to maintain tight business controls
Travel Support Agent /Leadership Team Member
WestJet
03.2013 - 01.2019
- Utilized Microsoft Excel, Word, PowerPoint, Outlook on a daily basis for multiple tasks
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty
- Worked with team leader to create prototypes of new designs and training materials
- Mentored and guided employees to foster proper completion of assigned duties
- Initiated timely response to emails, voicemails and written correspondence
- Facilitated training for associates through daily coaching and regular performance appraisals
- Positioned as go-to person for up to 85 staff members, troubleshooting complex administrative and training issues promptly
- Supported travel agents via call centre with questions and provided technical support
- Worked directly with travel agents and corporate clients via phones and email
- Monitored co-workers calls and provided an HR confidential evaluation
- Reviewed different policies and procedures to determine a more efficient means of delivery
- Prepared presentation slide shows, workbooks and job aids to assist in their learning
- Acted as the liaison between the travel agent, client and corporate client, and built a positive relationship with all involved to provide a premier experience
- Maintained organizational records with consistent and timely travel agent follow up
- Proficient on multiple computer systems
Front Desk Agent
Holiday Inn Express and Suites
10.2011 - 03.2013
- Knowledge of Opera hotel reservation system
- Superior customer service and positive guest experience issues
- Guest registration
- Working with senior management
- Efficiency in phone sales and excellent Hotel representation
Human Resources
Town of Newmarket
02.2010 - 08.2010
- Started as a co-op student, then hired full time for June, July and August
- Answered phones and replied to emails, public relations
- Microsoft office – updated files and online databases
- Participated in departmental meetings
Education
OSSD -
Newmarket High School
Newmarket, OntarioDiploma - Travel And Tourism
Seneca College
Markham, OntarioCertificate - Business Administration
Bow Valley College
Calgary05-2025
Skills
- Document & Records management
- Data entry
- Scheduling
- Microsoft Office Suite
- Customer and client relations
- Office management
- Travel coordination
Timeline
Administrative Technical Support Supervisor
Central Mountain Air
07.2024 - Current
Administrative Assistant - Technical Support Specialist
Central Mountain Air
10.2022 - 07.2024
Scheduling & Purchasing Coordinator (Administrative Assistant)
Perfect Home Furniture
06.2021 - 09.2022
Receptionist Administrator
Kingswood Cabinets
10.2020 - 06.2021
Travel Support Agent /Leadership Team Member
WestJet
03.2013 - 01.2019
Front Desk Agent
Holiday Inn Express and Suites
10.2011 - 03.2013
Human Resources
Town of Newmarket
02.2010 - 08.2010
OSSD -
Newmarket High School
Diploma - Travel And Tourism
Seneca College
Certificate - Business Administration
Bow Valley College
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