Melissa Larocque
Kingston,Canada
Summary
Reliable employee seeking Cleaning position. Offering excellent communication and good judgment. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Hardworking and passionate job seeker with strong organizational skills eager to secure a cleaning position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cleaning
Ange Lowe
03.2023 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Emptied trashcans and transported waste to collection areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Painting
Chatters Hair Salon
Chatters
11.2020 - 01.2021
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Listened closely to customer complaints and responded appropriately to issues.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected product and service payments from clients and updated account balances.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients and updated client records.
Customer Service Representative
Kingston Veterinary Clinic
11.2018 - 04.2019
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Educated clients on post-surgical care and nutrition.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Recorded account information to open new customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Licensed Hair Stylist
Regis
06.2007 - 10.2017
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Educated customers on products to maximize benefits.
- Determined appropriate hair treatments based on conditions and textures.
- Permed, relaxed and pre-lightened hair for customers daily.
- Distributed business cards outside of salon to generate new business.
- Counted and documented opening and closing cash amounts daily.
- Completed in-home services for elderly clients unable to travel to salon.
- Processed payments, entering sales in register for prompt customer service.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Recorded notes for future reference about customer preferences and services delivered.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Mixed pigments and used proper techniques to achieve desired color.
- Organized sales area and work station to showcase products and boost sales.
Education
St. Lawrence College
Kingston, ONGraduate Certificate - Health Services
St. Lawrence College
11.2022
Diploma - Veterinary Assistant
St. Lawrence College
Kingston, ON07.2017
Certificate - Hair Styling Apprenticeship
St. Lawrence College
Kingston, ON08.2006
Skills
- Flexible and Adaptable
- Excellent Communication
- Analytical and Critical Thinking
- Organization and Time Management
- Multitasking Abilities
- Active Listening
- MS Office
- Good Telephone Etiquette
- Teamwork and Collaboration
- Attention to Detail
Certification
- Windows 11 Essential Training (2021)
- Word: Mail Merge in Depth
- Word Tips and Tricks
- Word Essential Training (Office 365/Microsoft 365)
- Outlook Essential Training (Microsoft 365)
Languages
English
Native or Bilingual
Timeline
Cleaning
Ange Lowe
03.2023 - Current
Chatters Hair Salon
Chatters
11.2020 - 01.2021
Customer Service Representative
Kingston Veterinary Clinic
11.2018 - 04.2019
Licensed Hair Stylist
Regis
06.2007 - 10.2017
Graduate Certificate - Health Services
St. Lawrence College
Diploma - Veterinary Assistant
St. Lawrence College
Certificate - Hair Styling Apprenticeship
St. Lawrence College
St. Lawrence College