Summary
Overview
Work History
Education
Skills
Additional References
Interests
Timeline
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Melissa Langlois

Summary

Experienced with handling complex banking transactions and delivering top-notch client service. Utilizes analytical skills to identify client needs and provide appropriate financial solutions. Track record of maintaining high accuracy and efficiency in banking operations. I aim to develop a high out put team of hard working and happy humans through transparent communication and passionate leadership.

Overview

17
17
years of professional experience

Work History

Everyday Banking Specialist 2

ATB Financial
06.2023 - Current
  • Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
  • Maintained excellent client relations, resulting in increased referrals and repeat business.
  • Increased customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
  • Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
  • Helped customers prepare documents required to complete transactions and process requests.
  • Streamlined loan application processes for faster approvals and quicker fund disbursements.
  • Championed the use of innovative technology solutions to enhance overall banking experience for clients across multiple channels.
  • Cross-sold credit cards, loans and other bank products.
  • Processed wide variety of retail banking transactions for personal and commercial customers.

Everyday Banking Specialist

ATB Financial
06.2022 - 05.2023
  • Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
  • Maintained excellent client relations, resulting in increased referrals and repeat business.
  • Increased customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
  • Presented products and services to customers using in-depth knowledge to answer questions.
  • Assisted clients in achieving their financial goals through expert guidance on savings, investments
  • Investigated and resolved account issues by offering applicable options to customers.
  • Implemented effective fraud detection measures that significantly reduced instances of financial crime within the institution.

Customer Service Representative

ATB Financial
10.2020 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Cash management and cash handling in a busy and vibrant branch

Owner/Operator

MsCreative
09.2010 - 05.2020
  • Planning and executing events (weddings and parties) for various clients
  • Color and interior design consultation for for new homes and home renovations
  • Merchandising and Display work done on speck for retailers
  • Consultation on various business systems and social media platforms
  • Policy execution, grant writing and consultation within the music business

Promotional Sales Specialist

TBS Promotions
10.2019 - 01.2020
  • Streamlined internal processes for tracking sales leads and client interactions, improving efficiency within the team.
  • Exceeded sales targets consistently through diligent prospecting efforts and efficient pipeline management.
  • Evaluated campaign effectiveness using various metrics such as conversion rates, revenue growth, and customer feedback to inform future initiatives.
  • Design and create campaigns for clients to promote their business and outfit and reward their staff


Administrator, Women's and Worship Ministry

Streams Christian Church
12.2015 - 06.2018
  • Administrative duties, correspondence, researching, tracking demographics, preparing minutes and agendas for board meetings, tracking all license's and memberships, email and oral communication and correspondence with public
  • Planning and executing programs for various groups, organizing calendars for staff and building use
  • Creating a yearly report of demographics, finance and membership for members
  • Record Keeping and filing, Coordinating Calendars and building use, team policy and procedure on many levels (denomination, pastoral, board and staff levels)

Sales Associate

The Lake House
01.2012 - 03.2015
  • Ordering, cataloging, pricing and displaying goods
  • Helping customers with purchases, and completing sales
  • Taking care of social media platforms for events and in store events

Manager

Serendipity Scrapbook Store
02.2008 - 03.2010
  • Ordering, cataloging, pricing and goods
  • Helping customers with purchases, and completing sales
  • Coordinating calendars and scheduling staff
  • Display and design of merchandise
  • Creating small group creative events to help drive sales
  • Cash out and basic payroll implementation

Education

Fine Arts Diploma - Painting And Drawing, Color Theory And Art History

Red Deer College
Red Deer, AB
06.2000

General Diploma - High School

Grand Centre High School
Cold Lake, AB
06.1997

Skills

  • Customer relations
  • Communication skills
  • Administrative skills
  • Policy creation
  • Research
  • Operation knowledge
  • Team building
  • Interpersonal skills
  • Data processing
  • Direct and Passionate Leadership
  • Project Execution

Additional References

Available upon request.

Interests

  • Music
  • Travel
  • Fishing (in pursuit of a monster fish)
  • Design in all of its forms

Timeline

Everyday Banking Specialist 2

ATB Financial
06.2023 - Current

Everyday Banking Specialist

ATB Financial
06.2022 - 05.2023

Customer Service Representative

ATB Financial
10.2020 - 05.2022

Promotional Sales Specialist

TBS Promotions
10.2019 - 01.2020

Administrator, Women's and Worship Ministry

Streams Christian Church
12.2015 - 06.2018

Sales Associate

The Lake House
01.2012 - 03.2015

Owner/Operator

MsCreative
09.2010 - 05.2020

Manager

Serendipity Scrapbook Store
02.2008 - 03.2010

General Diploma - High School

Grand Centre High School

Fine Arts Diploma - Painting And Drawing, Color Theory And Art History

Red Deer College

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Melissa Langlois