Melissa Lamboo
Winnipeg
Summary
Seasoned professional with a robust background in procurement and benefits management, notably at the Department of National Defence. Excelled in fostering vendor relationships and streamlining benefits claims, achieving significant time reductions. Skilled in data entry and demonstrating exceptional communication abilities, adept at navigating complex regulatory landscapes and enhancing operational efficiency.
Overview
18
18
years of professional experience
Work History
Procurement Officer
Department of National Defence
09.2019 - Current
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Supported sustainability efforts within the organization by procuring environmentally friendly materials whenever possible.
- Managed database of vendor details and pricing information to maintain organization.
- Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
Benefits Officer
Service Canada
02.2014 - 09.2019
- Reduced errors and processing time for benefits claims through diligent review and verification.
- Provided personalized assistance to clients experiencing difficulties with their benefit plans, resolving issues promptly.
- Updated internal databases regularly to ensure accurate tracking of client enrollments and eligibility status changes within benefit plans.
- Maintained strict compliance with federal regulations surrounding benefit eligibility
- Resolved issues and inquiries from clients regarding benefits and deductions through telephone, email, and in-person interactions.
- Managed a high volume of client phone calls and e-mails daily as well as the completion of at least 50 applications per day.
Compensation Advisor
RCMP
07.2010 - 02.2014
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Navigated complex regulatory requirements to ensure compliance in all advisory activities.
- Managed approximately 150 clients' compensation records.
Tax Analyst
Great West Life
06.2007 - 07.2010
- Assisted with the preparation of all federal and provincial income tax paperwork for extensions and returns.
- Collaborated with colleagues to research complex tax issues, ensuring accurate interpretation of regulations and laws.
- Created user-friendly tools such as spreadsheets or templates that simplified complex calculations required during the preparation of corporate income taxes.
Education
BBA - Business Administration
University of Winnipeg
Winnipeg, MB02-2014
Skills
- Data entry
- Time management
- Excellent communication
- Telephone and email etiquette
- Attention to detail
- Paperwork management
- Multitasking Abilities
- Customer service
Languages
English
Native or Bilingual
Timeline
Procurement Officer
Department of National Defence
09.2019 - Current
Benefits Officer
Service Canada
02.2014 - 09.2019
Compensation Advisor
RCMP
07.2010 - 02.2014
Tax Analyst
Great West Life
06.2007 - 07.2010
BBA - Business Administration
University of Winnipeg
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