Melissa Lambert
Bradford
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
8
8
years of professional experience
2008
2008
years of post-secondary education
Work History
Sobeys - supervisor front end
Paula Branca
Bradford
09.2022 - Current
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Took care of the front end of the store, giving breaks doing office work ,counting cash registers ,safes,collecting carts
- Answered telephone in order to assist customers with questions
- Handled refunds according to store policies and procedures
- Handled cash registers, accepted cash and debit payments
- Collaborated with other departments to coordinate workflow processes between teams.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Dollarama - cashier /Retail Merchandiser
Aranka Mcdonald
Toronto
06.2017 - 07.2019
- Balanced daily transactions on a computerized point-of-sale system.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Maintained a clean work environment and designated area
Education
Maplewood High School
Skills
- Effective customer service
- Customer service understanding
- Superb customer service skills
- Cash handling
- Workflow coordination
- Refund processing
- Team leadership
- Problem solving
- Effective communication
- Staff motivation
Timeline
Sobeys - supervisor front end
Paula Branca
09.2022 - Current
Dollarama - cashier /Retail Merchandiser
Aranka Mcdonald
06.2017 - 07.2019
Maplewood High School