Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Lafreniere

Summary


Recent graduate with foundational knowledge in Addiction and Mental Health Worker and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

19
19
years of professional experience

Work History

Quality Control Team Leader

Erie Architectural Products
11.2022 - 08.2024
  • Verified measurements and hole placements to ensure accuracy and compliance with quality standards.
  • Oversaw a small team of employees, providing training or inspection protocols and workplace procedures.
  • Maintained high standards of product integrity and contributed to continuous improvement efforts.

Owner/Operator Pet Groomer

Pet Wise Pets and Supplies/ In The Dogs House Inc.
07.2016 - 06.2022


  • Led staff meetings and resolved customer concerns to ensure a high level of satisfaction.
  • Delivered training and onboarding for new hires and secondary school co-op students .
  • Provided an in-depth products knowledge and ensured efficient daily operation.
  • Established and managed departmental budget, objectives, policies, and strategic plans.

Pet Grooming Department Manager

South Howard Animal Hospital
09.2012 - 03.2016
  • Consulted with clients to understand pet grooming preferences and requirements.
  • Preformed full-service grooming including washing, brushing, trimming, nail clippings
  • ,Managed scheduling clients communication, and maintained accurate records

Area Lead Hand

Bonduelle
05.2005 - 01.2012
  • Supported operational goals by adhering to quality and service standards.
  • Collaborated with department leaders to define and achieve goals and objectives.
  • Demonstrated adaptability and strong multitasking skills in a fast-paced environment.


Education

High School Diploma -

Herman Secondary School
Windsor, ON
01-1995

Skills

    Relapse prevention strategies

    Case Management and Documentation

    Trauma-Informed Care

    Cognitive Behavioral Therapy Techniques

    Motivational Interviewing

    Mental health crisis intervention

    Substance use assessment and treatment planning

Timeline

Quality Control Team Leader

Erie Architectural Products
11.2022 - 08.2024

Owner/Operator Pet Groomer

Pet Wise Pets and Supplies/ In The Dogs House Inc.
07.2016 - 06.2022

Pet Grooming Department Manager

South Howard Animal Hospital
09.2012 - 03.2016

Area Lead Hand

Bonduelle
05.2005 - 01.2012

High School Diploma -

Herman Secondary School

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Melissa Lafreniere