Melissa Krnac
Summary
Empathetic and compassionate care worker with a holistic approach to supporting clients. Deeply passionate about providing personalized assistance and support that considers the unique needs and preferences of each individual. By connecting with clients, able to offer well-rounded care built on trust and fostering strong relationships. The priority is always the client's needs and ensuring their overall well-being in order to ensure academic success.
Overview
15
15
years of professional experience
Work History
Telephone Support Coordinator
Compass Community Services
05.2021 - 07.2024
- Engaged in direct client service on all telephone lines as required with a primary responsibility to operate on the 988 Suicide Crisis Helpline
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided
- Provided intake and coordination of call-out clients
- Oversaw the training of volunteers and staff in telephone support services
- Provided mentorship and supervision to staff, interns, and volunteers on a regular basis –
completed on-call work - Assisted the manager in developing and managing services and programs
- Ensured compliance with all agency policies and procedures in addition to the 988 visions
and policies designated by CAMH - Ensured compliance with relevant legislation, regulations, and accreditation requirements
School Volunteer
Upper Grand District School Board
09.2012 - 06.2023
- Food preparation for the Food and Friends Program
- In-classroom support with reading, writing, and crafting
- EQAO scribe, assisting students with learning difficulties complete standardized testing
- School field-trip chaperone
Social Service Worker Intern
Compass Community Services
07.2020 - 04.2021
- Distress Line Operator: provided support and resources to individuals who may call the line in distress
- TeleConnect Operator: supported program clients who may be in crisis or struggling with day-to-day functioning
- Responsible for the onboarding and training of new volunteers within the Distress Line Program
- Partner Outreach Coordinator: provided ongoing support and information to the victims/partners of PAR Program attendees, developing safety plans, and offering referrals and resources as needed
- VAW Group Facilitator: provided support including attendance and Covid-19 health screeners, mailed out resources, led meditation/mindfulness activities, and daily check-in questions with the group
- Administrative duties included: CIR Stating, client profile updates, clinician room scheduling for Walk-In Counselling appointments, digitizing paper files, and operating within CaseWORKS and iCarol case management software systems
Personal Support Worker
Caressant Care
11.2010 - 12.2013
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Facilitated mobility assistance for patients requiring help with transfers or ambulation
- Maintained accurate records of patient care, progress, and concerns, ensuring effective communication among healthcare team members
Personal Support Worker
Private Care
10.2009 - 12.2013
- Provided in home care of clients with varying needs
- Assisted clients with daily living activities, promoting independence and wellbeing
- Built strong relationships with clients to deliver emotional support and companionship
- Managed day to day life for clients who were unable to do so themselves
- Medical assistance with more complex issues
Education
Certification - ASIST Certified Trainer
Living Works
Burlington, ON03.2024
Diploma - Social Service Worker
Humber College
Orangeville, ON01.2021
Diploma - Personal Support Worker
Everest College
Newmarket, ON01.2009
References
Available upon request
Affiliations
- Ontario College of Social Workers and Social Service Workers
Timeline
Telephone Support Coordinator
Compass Community Services
05.2021 - 07.2024
Social Service Worker Intern
Compass Community Services
07.2020 - 04.2021
School Volunteer
Upper Grand District School Board
09.2012 - 06.2023
Personal Support Worker
Caressant Care
11.2010 - 12.2013
Personal Support Worker
Private Care
10.2009 - 12.2013
Certification - ASIST Certified Trainer
Living Works
Diploma - Social Service Worker
Humber College
Diploma - Personal Support Worker
Everest College
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