Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Melissa Kragten

Caledonia,Ontario

Summary

Highly skilled and solution-oriented healthcare professional with extensive experience in overseeing daily operations and improving the performance of healthcare facilities. Pursuing a challenging role as a Healthcare Manager to utilize managerial abilities, healthcare knowledge, and leadership skills to drive optimal patient services and organizational growth.

Overview

14
14
years of professional experience

Work History

Executive Board Member

Haldimand Family Health Team
Haldimand County , ON
09.2023 - Current

Medical Practice Manager

Dundas Family Medical Group and Skin Disorders Clinic
Dundas, ON
06.2016 - Current
  • Spearheaded the establishment and execution of clinic goals, objectives, policies, procedures, and systems, impacting operational areas.
  • Assisted in outlining and implementing strategic long-range plans for the clinic, aligning with its vision and objectives.
  • Orchestrated daily work assignments and schedules for a team of health care professionals, fostering an efficient work environment.
  • Facilitated dispute resolution, ensuring smooth execution of clinic procedures.
  • Conducted annual performance reviews, merit wage increments, and enforced disciplinary actions when necessary.
  • Led the hiring, orientation, and training of new clinic employees, including new physicians.
  • Developed cost-efficient strategies and procedures for administrative and operational areas.
  • Managed comprehensive aspects of revenue collection, including OHIP, WSIB, and third-party income.
  • Monitored clinic expenditures, ensuring financial health within the budget.
  • Appointed as the Privacy Officer for the clinic, vouching for adherence to compliance.
  • Maintained the clinic's website to ensure a consistent digital professional presence.
  • Effectively managed healthcare operations with a clear focus on project management, quality improvement, and strategic planning.
  • Leveraged strong relational and interpersonal skills to influence organizational decisions and policies.
  • Efficiently communicated both orally and in written form, leading to the formulation of effective team-building strategies.
  • Demonstrated a deep understanding of diversity, equity, and inclusion in operations, evidenced by relevant education and continuous professional learning.

Subject Matter Expert - MOA

Ministry of Colleges and Universities
05.2016 - Current

Medical Practice Manager

Dr. Badawi
Stoney Creek, ON
07.2010 - 06.2016
  • Successfully processed and reconciled OHIP, WSIB, uninsured and third-party billings.
  • Contributed to financial stability by monitoring and regularly reporting on budgets.
  • Collaborated with law firms and insurance companies in claim processing, ensuring a smooth resolution of complex cases.
  • Led a team of administrative staff; recruited, trained, and evaluated their performance.
  • Managed inventory of office and medical supplies, as well as pharmaceutical samples.
  • Assisted physicians with minor office procedures, ensuring quality patient care.
  • Prepared exam rooms by making sure all materials were well-stocked, stored, and organized.
  • Upheld workplace safety and health by ensuring strict compliance with IPAC procedures and policies.
  • Prepared and submitted EAP submissions fittingly, resulting in smooth operations.
  • Monitored INR and narcotic use, guaranteeing patient safety and legal compliance.
  • Maintained a well-organized electronic filing system, improving workflow and office efficiency.
  • Successfully resolved patient complaints, conflicts, and scheduling issues, leading to improved patient satisfaction.

Education

Some College (No Degree) - Business Administration/Management

McMaster University
Hamilton, ON
08-2016

Skills

  • Excellent leadership and team-building skills
  • Effective communication and interpersonal skills
  • Proficient in conflict management and resolution
  • Strong commitment to quality improvement in healthcare services
  • In-depth understanding of diversity, equity, and inclusion in the healthcare setting

Training

• Regularly updated with all mandatory training as issued by the Province of Ontario

• EDI Training - January 2024

• Annual Privacy Training with the HFHT - October 2023

• IPAC Training with the HFHT - Last attended May 2020

Timeline

Executive Board Member

Haldimand Family Health Team
09.2023 - Current

Medical Practice Manager

Dundas Family Medical Group and Skin Disorders Clinic
06.2016 - Current

Subject Matter Expert - MOA

Ministry of Colleges and Universities
05.2016 - Current

Medical Practice Manager

Dr. Badawi
07.2010 - 06.2016

Some College (No Degree) - Business Administration/Management

McMaster University

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Melissa Kragten