Melissa Kowalchuk
Thunder Bay,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Rob Prober Enterprises. Inc
12.2011 - Current
- Conducted employee performance evaluations, providing constructive feedback for growth and development over 20 years.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Created employee schedules to align coverage with forecasted demands.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Developed strong working relationships with staff, fostering positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Defined clear targets and objectives and communicated to other team members.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with strong work ethic.
Assistant Manager
McDonalds Restaurant`s Of Canada
08.2002 - 11.2011
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Created employee schedules to align coverage with forecasted demands 10+ year`s.
- Improved staffing during busy periods by creating employee schedules and monitoring call-out`s Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels for over 10 + year`s.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strong working relationships with staff, positive work environment.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Defined clear targets and objectives and communicated to other team members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Gained strong leadership skills by managing projects from start to finish.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
High School Diploma -
Hillcrest High School
Thunder Bay, ON06.1990
Skills
- Staff Training and Development
- Policy Enforcement
- Employee Performance Evaluations
- Recruiting and interviewing
- Customer Service
- Product and service knowledge
- Money Handling
- Staff Development
- Training and Development
- Shift Scheduling
- Professional and Courteous
- Team Leadership
- Team building
Languages
English
Full Professional
Exercise Physical Fitness
Cardio ,walking and weight lifting
Timeline
Assistant Manager
Rob Prober Enterprises. Inc
12.2011 - Current
Assistant Manager
McDonalds Restaurant`s Of Canada
08.2002 - 11.2011
High School Diploma -
Hillcrest High School
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