Melissa Koop

I started a perennial flower plant nursery, where I managed all aspects of the business from setting up operations to daily management. I carefully selected and grew a diverse range of perennial flowers, developing effective growing practices to ensure healthy, high-quality plants. I built strong relationships with customers and suppliers, which made my business thrive. I also handled my own weekly email, social media marketing, website and blog posts to promote my nursery and connect with the community. I took pride in helping customers choose the perfect plants to fit their needs and preferences, providing personalized advice and support throughout their buying experience.

I managed office operations by handling customer inquiries and meeting with customers to discuss their needs and preferences. I presented options tailored to their requests and created custom engraving designs, collaborating closely with customers to ensure the final product was exactly what they wanted. I oversaw the engraving process and coordinated scheduling for delivery and installation. Additionally, I developed and marketed new products to grow the business and created the company website to enhance our online presence. High customer satisfaction was always a priority.

I served as the liaison between the CFO’s office and other internal departments, ensuring clear and efficient communication throughout the organization. I proactively anticipated needs by providing extensive logistical support, including coordinating international travel and arranging catering for important meetings. I managed the CFO’s email correspondence, scheduled meetings, and maintained an organized filing system for critical documents. Throughout, I handled sensitive information with the utmost discretion and professionalism, always maintaining confidentiality.