Melissa Kimenyi
Winnipeg,Manitoba
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Chicken Chef - Restaurant
2022.06 - 2024.03
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Report any guest comments regarding food and beverage to manager conscientious handling and maintenance of operating equipment
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Sales Specialist
7x powered Inc
2021.11 - 2022.05
- Make outbound calls to customers that have left
- Identify customers’ needs and find solution for their problems
- Set goals to achieve daily
- Create new account for customers
- Process online orders by using different software
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
Frontend cashier
Safeway Inc
2020.08 - 2021.08
- Processed efficient and accurate cash, check, debit, and credit card payment using point-of-sale system
- Assisted customers to find appropriate products, answered product questions and provided product solutions
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Approached every question or concern with calm and level-headed approach.
- Set up front-end merchandise displays to attract customers and showcase store products.
- Created staff break and lunch schedules strategically to keep store adequately staffed for customer traffic.
Education
Bachelor of Arts - Business Administration
The University Of Winnipeg -
Winnipeg, Canada06.2027
High School Diploma -
The Great Lakes College Of Toronto
Toronto-ON05.2020
Skills
- Fluent in English
- Communication skills
- Organization
- Team working
- Leadership
- Time management
- Negotiation skills
- Sales skills
- Guest Engagement
- Daily specials memorization
- Food safety understanding
- Guest Seating
- Menu Memorization
Certification
Certificate in Fundamental of digital Marketing
Languages
English
Full Professional
Timeline
Server
Chicken Chef - Restaurant
2022.06 - 2024.03
Sales Specialist
7x powered Inc
2021.11 - 2022.05
Frontend cashier
Safeway Inc
2020.08 - 2021.08
Bachelor of Arts - Business Administration
The University Of Winnipeg -
High School Diploma -
The Great Lakes College Of Toronto
Certificate in Fundamental of digital Marketing
Similar Profiles
Nipuni EkanayakeNipuni Ekanayake
Kitchen Intern at RestaurantKitchen Intern at Restaurant
Roshan ShreshaRoshan Shresha
Food Waiter at RestaurantFood Waiter at Restaurant
Sujita BudhaSujita Budha
Customer Service Cashier at RestaurantCustomer Service Cashier at Restaurant