Melissa Kimenyi
Winnipeg,Manitoba
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Chicken Chef - Restaurant
06.2022 - 03.2024
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Report any guest comments regarding food and beverage to manager conscientious handling and maintenance of operating equipment
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Sales Specialist
7x powered Inc
11.2021 - 05.2022
- Make outbound calls to customers that have left
- Identify customers’ needs and find solution for their problems
- Set goals to achieve daily
- Create new account for customers
- Process online orders by using different software
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
Frontend cashier
Safeway Inc
08.2020 - 08.2021
- Processed efficient and accurate cash, check, debit, and credit card payment using point-of-sale system
- Assisted customers to find appropriate products, answered product questions and provided product solutions
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Approached every question or concern with calm and level-headed approach.
- Set up front-end merchandise displays to attract customers and showcase store products.
- Created staff break and lunch schedules strategically to keep store adequately staffed for customer traffic.
Education
Bachelor of Arts - Business Administration
The University Of Winnipeg -
Winnipeg, Canada06.2027
High School Diploma -
The Great Lakes College Of Toronto
Toronto-ON05.2020
Skills
- Fluent in English
- Communication skills
- Organization
- Team working
- Leadership
- Time management
- Negotiation skills
- Sales skills
- Guest Engagement
- Daily specials memorization
- Food safety understanding
- Guest Seating
- Menu Memorization
Certification
Certificate in Fundamental of digital Marketing
Languages
English
Full Professional
Timeline
Server
Chicken Chef - Restaurant
06.2022 - 03.2024
Sales Specialist
7x powered Inc
11.2021 - 05.2022
Frontend cashier
Safeway Inc
08.2020 - 08.2021
Bachelor of Arts - Business Administration
The University Of Winnipeg -
High School Diploma -
The Great Lakes College Of Toronto
Certificate in Fundamental of digital Marketing
Similar Profiles
Garima KhoslaGarima Khosla
Server Supervisor at Chicken Chef - Restaurant & LoungeServer Supervisor at Chicken Chef - Restaurant & Lounge
Yaroslav MalakhovYaroslav Malakhov
Line Cook and Cooking Chicken at Chicken ChefLine Cook and Cooking Chicken at Chicken Chef
Keandra HopkoKeandra Hopko
Waitress/Server at Chicken ChefWaitress/Server at Chicken Chef