Melissa Kilic
West Nipissing,ON
Summary
Proven track record of enhancing patient satisfaction, motivated to work with patients, families and care teams efficiently. Skilled in direct patient care and healthcare regulations, significantly improving patient comfort and confidence. Well-versed in appointment scheduling, demonstrating exceptional organizational skills and patient confidentiality adherence.
Overview
6
6
years of professional experience
Work History
Certified Mastectomy Fitter & Compression Fitter
Findlays Drug Store RX PharmaChoice
Temiskaming Shores, ON
09.2023 - Current
- Assisted patients in selecting appropriate breast forms based on individual preferences and needs.
- Maintained detailed records of all fittings performed, ensuring accuracy for future reference or insurance purposes.
- Ensured accurate measurements and fittings for patients, resulting in increased comfort and confidence.
- Increased clinic efficiency by streamlining appointment scheduling and follow-up processes.
- Improved patient satisfaction by providing compassionate and knowledgeable fitting consultations for post-mastectomy and compression therapy products.
- Assisted pharmacists assistants in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received incoming supplies and stocked in correct locations.
COVID-19 Health Screener
Temiskaming Lodge Jarlette Health Services
Haileybury, ON
01.2021 - 01.2022
- Addressed patient concerns with empathy and professionalism in the screening process.
- Improved patient satisfaction by conducting thorough health screenings and providing clear explanations of results.
- Maintained a clean and organized work environment, ensuring compliance with infection control protocols.
- Ensured accuracy in test result reporting through meticulous attention to detail and adherence to established guidelines.
- Assisted in training new team members on proper COVID-19 screening techniques, contributing to consistent high-quality service delivery.
Animal Care Supervisor & Office Attendant
Simcoe And District Humane Society
Simcoe, ON
07.2018 - 07.2019
- Enhanced animal welfare by monitoring health, observing behavior, and reporting concerns to supervisors.
- Built positive relationships with colleagues across multiple departments, fostering a collaborative work environment that prioritizes animal welfare and conservation goals.
- Assisted in the successful rehabilitation of injured animals with proper care and treatment plans.
- Improved animal well-being by administering medications.
- Contributed to the successful re-homing of animals by carefully matching them with suitable adopters, ensuring long-term compatibility and satisfaction for both the animals and their new families.
- Managed inventory effectively to ensure adequate supply of food, medication, bedding materials, and other essential items for proper animal care provision.
Education
Certified Breast Care Fitter - Mastectomy & Breast Care
Trulife
Online10.2023
Certified Fitter - Compression Therapy
Sigvaris Group
Online10.2023
GED -
Temiskaming District Secondary School
Temiskaming Shores, ON06.2020
Skills
- Strong Work Ethic
- Attention to Detail
- Direct Patient Care
- Healthcare Regulations Compliance
- Patient confidentiality
- Data Recording Accuracy
- Appointment Scheduling
- Measurement techniques
Languages
English
Native or Bilingual
German
Native or Bilingual
Timeline
Certified Mastectomy Fitter & Compression Fitter
Findlays Drug Store RX PharmaChoice
09.2023 - Current
COVID-19 Health Screener
Temiskaming Lodge Jarlette Health Services
01.2021 - 01.2022
Animal Care Supervisor & Office Attendant
Simcoe And District Humane Society
07.2018 - 07.2019
Certified Breast Care Fitter - Mastectomy & Breast Care
Trulife
Certified Fitter - Compression Therapy
Sigvaris Group
GED -
Temiskaming District Secondary School