Melissa Joseph
Vancouver,BC
Summary
Dynamic professional with a proven track record at Providence Health Care at St. Paul's Hospital, enhancing operational workflows and fostering team productivity. Expert in data entry and relationship building, I have developed strategic plans and training materials, significantly improving customer satisfaction and staff efficiency. My approach is rooted in effective communication and discretion, ensuring high-quality support and operational excellence.
Experienced in high-paced environments, developed strong organizational and multitasking abilities in collaborative setting. Transitioning into new field, leveraging skills in project management and communication. Aiming to bring meticulous attention to detail and resourcefulness to new and challenging role.
i am also indigenous, i do know the struggle we get from being indigenous and i want to help my people in their time of need and i also have lived experience and want to give back to my people.
i will have 9 years of sobriety march 12 .
Overview
3
3
years of professional experience
Work History
Coordinator at an OPS
Providence Health Care at St. Paul's Hospital
10.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Monitored front areas so that questions could be promptly addressed.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Interceded between employees during arguments and diffused tense situations.
Peer Support Specialist
providence health St Paul's hospital
02.2024 - 10.2025
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
Peer Support Worker
Rain City
11.2022 - 10.2023
- Participated in ongoing training opportunities to stay current on best practices in mental health support services.
- Improved client well-being by sharing personal experiences, coping strategies, and resources in a relatable manner.
- Built trusting relationships with family members of clients, offering guidance on how to best support their loved ones during the recovery process.
- Strengthened staff knowledge of peer support principles by conducting educational workshops and serving as a role model for colleagues.
- Elevated the overall quality of peer support services by adhering to ethical guidelines, maintaining professional boundaries, and continuously seeking opportunities for personal growth.
- Maintained accurate records of client interactions, ensuring confidentiality and adherence to agency policies.
- Promoted self-advocacy among clients by teaching them effective communication skills for expressing their needs to healthcare providers.
- Developed strong rapport with clients by maintaining open communication channels and demonstrating genuine empathy.
- Encouraged client self-discovery through guided reflection exercises aimed at identifying strengths, values, and areas for growth.
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- Discretion and confidentiality
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- i can also use teams
Timeline
Peer Support Specialist
providence health St Paul's hospital
02.2024 - 10.2025
Coordinator at an OPS
Providence Health Care at St. Paul's Hospital
10.2023 - Current
Peer Support Worker
Rain City
11.2022 - 10.2023
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