Melissa Jones
Calgary,AB
Summary
Versatile and dynamic, with a proven track record at 2072753 Alta Ltd, I excel in business administration and fostering customer relations. Leveraging financial management and social media prowess, I've significantly enhanced operational efficiency and client engagement. My leadership has consistently driven team success and profitability, showcasing my ability to inspire and innovate.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Owner / Stylist
2072753 Alta Ltd
Calgary, AB
09.2018 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Provided personal consultations to determine clients' styling needs and preferences.
- Developed relationships with vendors and suppliers to obtain the best prices for products.
- Attended trade shows and conferences to stay up-to-date with industry trends.
- Collaborated with other stylists on projects such as magazine editorials or runway shows.
- Ensured that all styling areas were kept clean and organized at all times.
- Managed social media accounts by posting content related to fashion trends.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Collected payment from customers and scheduled next appointments.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Applied makeup to achieve desired day-to-day and special event looks.
- Pre-booked future appointments to increase repeat business.
Executive Assistant/Social Media Manager/Special Events Coordinator
TQLA VIDA
Calgary, Alberta
10.2023 - 08.2024
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Developed effective filing systems for easy retrieval of information when needed.
- Monitored incoming emails and responded accordingly in a timely manner.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Managed all aspects of catering needs for special events hosted by the organization.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Took detailed notes in meetings and disseminated information afterward.
- Delivered optimal administrative, customer service and case management support.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Optimized posts for SEO purposes by researching relevant keywords and hashtags.
- Coordinated with external vendors or agencies to produce high quality visuals or videos.
- Maintained an up-to-date knowledge of emerging technologies related to social media marketing.
- Participated in brainstorming sessions with other professionals to generate innovative ideas.
- Prepared monthly calendar to manage online content across multiple platforms.
- Collaborated with influencers and brand partners to expand reach and enhance content diversity.
- Curated user-generated content for promotional use, ensuring alignment with brand standards and copyright laws.
- Engaged with the online community, responding to comments and messages to foster a positive brand image.
- Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
Floor Supervisor/Social Media Manager
Blondie Boutique / Blondie Collection
Calgary, Alberta
03.2019 - 08.2024
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Monitored inventory levels and placed orders for additional stock as required.
- Processed customer payments accurately and efficiently.
- Developed employee training materials and conducted orientation sessions for new hires.
- Resolved customer complaints in a timely and professional manner.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Maintained a clean, organized, and safe work environment at all times.
- Collaborated with other departments to meet organizational objectives.
- Performed daily opening and closing procedures according to established guidelines.
- Managed cash register operations including deposits, withdrawals, transfers.
- Coordinated with vendors regarding product availability, pricing information, delivery schedules.
- Developed promotional campaigns that increased customer engagement and loyalty programs.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.
- Worked directly with store manager to verify achievement of sales, retention and quality targets.
- Managed the daily operations of all assigned social media accounts.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Optimized posts for SEO purposes by researching relevant keywords and hashtags.
- Identified potential opportunities for collaborations between the company and other organizations.
Education
Some College (No Degree) - Hairstylist
Hairstylist Trade Certificate
01-2001
High School Diploma -
Ponoka Composite High
Ponoka, AB05.2000
Skills
- Business Administration
- Customer Relations
- Verbal and Written Communication
- Financial Management
- Business Planning
- Client Service
- Coaching and Mentoring
- Profit and Loss Analysis
- Talent Development
- Photographic Editing
- Social media control
- Cash flow optimization
- Consulting
- Sales management
- Small business operations
- Verbal and written communication
Certification
- Social Media Management (Coursera)
References
References available upon request.
Timeline
Executive Assistant/Social Media Manager/Special Events Coordinator
TQLA VIDA
10.2023 - 08.2024
Floor Supervisor/Social Media Manager
Blondie Boutique / Blondie Collection
03.2019 - 08.2024
Owner / Stylist
2072753 Alta Ltd
09.2018 - Current
Some College (No Degree) - Hairstylist
Hairstylist Trade Certificate
High School Diploma -
Ponoka Composite High
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