Melissa Johnson
380 Traverse Dr
Summary
Dynamic professional with extensive customer service experience at PG&E, excelling in problem resolution and active listening. Proven ability to enhance customer satisfaction and streamline operations through effective communication and critical thinking. Skilled in administrative support and data entry, fostering a collaborative work environment while maintaining confidentiality.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
PG&E
Fresno, CA
07.2023 - Current
- Processed service requests and billing inquiries using internal software systems efficiently.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of procedures and creating welcoming, positive experiences.
Administrative Assistant
California Health Science University College of Osteopathic Medicine
Clovis, CA
12.2021 - 07.2023
- Coordinated scheduling for faculty meetings and academic events to ensure smooth operations.
- Managed communication between departments to facilitate efficient information sharing and collaboration.
- Assisted in the preparation of reports and presentations for academic committees, enhancing clarity and organization.
- Implemented document management systems to streamline filing processes and improve retrieval efficiency.
- Supported student services by addressing inquiries and providing guidance on administrative processes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Office Manager
Texas Roadhouse
Fresno, CA
01.2014 - 12.2021
- Coordinated office operations, ensuring efficient workflow and effective communication among team members.
- Managed scheduling and appointments, optimizing time management for executives and staff.
- Implemented inventory control processes, maintaining accurate records of supplies and equipment.
- Developed training materials for new hires, enhancing onboarding experience and staff performance.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Administrative support
- Filing
- Customer relations
- Problem resolution
- Call center experience
- Professional telephone demeanor
- Scheduling
Timeline
Customer Service Representative
PG&E
07.2023 - Current
Administrative Assistant
California Health Science University College of Osteopathic Medicine
12.2021 - 07.2023
Office Manager
Texas Roadhouse
01.2014 - 12.2021