Melissa Johnson
Paradise
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations specializing in customer satisfaction and issue resolution. Makes adjustments to task prioritization to keep assignments and projects on schedule.
Overview
14
14
years of professional experience
Work History
Key Carrier
Savemart
07.2020 - Current
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Assisted in training new hires
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
Product Education Manager
KILI MEDICAL DRAIN CARRIER
12.2018 - 03.2021
- Prepare and send monthly emails to hospitals and nurses
- Prepared accurate shipping orders and bills to customers
- Collaborated with others team members to discuss new sales opportunities
- Make calls to clinics and hospitals all over the world and educate them of our product
- Attend conventions and hopsital meetings for new sales opportunities
Shift Manager
TACOBELL
07.2019 - 08.2020
- Enhanced operations and boosted efficiency through employee training, and processed food orders twice a week
- Positioned skilled staff in key areas throughout shift to optimIze department productivity
- Addressed staff and customer-related issues each day resulting in strategic resolutions
- Uphold company standards and compliance requirements for operations and cleanliness
- Managed schedules, accepted time off requests and found coverage for shifts
- Counted safe daily, balanced all drawers, made bank runs, and processed change orders
Care Facility Assistant
MOUNTIAN MEADOW LODGE
11.2010 - 05.2018
- Prepared various medications per shift to distribute to patient orally, topically or through inhalation
- Monitored expiration of medications and medical supplies
- Obtained, recorded and reported patient vital signs as needed for medication administration
- Documented patient intake and dietary requirements
- Examined and addressed lacerations, contusions and other physical symptoms to determine need for further attention
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Developed diets to meet nutritional requirements for people with special conditions
- Conducted games and other activities to engage clients and provide mental stimulation and entertainment
- Planned optimal meals based on established nutritional plans
Education
SOME COLLEGE (NO DEGREE) - BUSINESS EDUCATION
Butte College
Oroville, CASkills
- Managing employee productivity
- Customer service
- Cash management
- Cash register operation
- Safe balancing
- Safe handling procedures
- Opening and closing procedures
- Customer service
- Inventory management
Timeline
Key Carrier
Savemart
07.2020 - Current
Shift Manager
TACOBELL
07.2019 - 08.2020
Product Education Manager
KILI MEDICAL DRAIN CARRIER
12.2018 - 03.2021
Care Facility Assistant
MOUNTIAN MEADOW LODGE
11.2010 - 05.2018
SOME COLLEGE (NO DEGREE) - BUSINESS EDUCATION
Butte College
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