Mel Johnson
Edmonton,AB
Summary
Highly accomplished and results-driven Manager with extensive experience leading and managing teams, driving sales growth, and enhancing customer experience. Proven track record of success in improving store performance, increasing sales, and reducing shrinkage. Possesses a diploma in Human Resources Management and pursuing a certificate in Adult Learning, specializing in Workplace Learning.
Overview
10
10
years of professional experience
Work History
Store Manager- Contract Role
Arc'teryx
Edmonton, AB
07.2022 - Current
- Successfully led team of 4 full-time and two part-time leaders with headcount of 25
- Developed Assistant Store Managers on inclusive hiring best practices, resulting in more diverse candidate hires & options.
- Increased total headcount from 12 to 19 while maintaining best-in-class guest service and operational workload
- Achieved leadership ownership and accountability by adjusting organizational leadership chart, eliminating gaps in plans for successful store running
- Grew leadership understanding of link between business key performance indicators and behaviours using controllable actions and coaching
- Created floor leader audit, resulting in 2% increase in conversion and a higher AOV by $150.
Store Brand Leader $6M
Anthropologie
West Edmonton Mall, Edmonton, AB Canada
07.2018 - 08.2022
- Direct General Manager to 6 full-time leaders, with a total site headcount of 40.
- Responsible for overall store performance, including operations, visuals, and client experience.
- Highlights include mentoring two entry-level leadership employees into mid-level leaders and developing a senior manager into the general manager.
- Maintained a high level of retention and workplace engagement for all positions
- Established personal stylist position and grew clienteling services available
- Decreased shrink percentage for three fiscal years
- Increased store annual volume 66%
Flagship ( Multi-site) Selling Manager £45M
Victoria Secret
Victoria’s Secret, 111 New Bond Street, London, UK
11.2016 - 06.2018
- Direct Line Manager to 20 Associates, including elevated and supervisor level
- Member of a cohesive and collaborative team overseeing merchandising, visual, and cash leaders comprising an overall floor team of 40 personnel.
- Developed a comprehensive strategic plan in collaboration with all Selling Managers, which saw increased sales per hour of 7% for 300 staff.
- Led the team's progression from start to finish, including initial hiring, tailor-made training plans, individual development plans, and promotion.
- Provided effective on-the-floor coaching to the team, which increased monthly and quarterly performance.
- Supported the development of personal shopping services offered in the exclusive "Angel suite."
Department Manager $5M
Urban Outfitters, Inc.
Urban Outfitters, West Edmonton Mall, Edmonton, AB
01.2016 - 11.2016
- Direct Line Manager for 15 team members, including supervisory and elevated level.
- Accountable for store recruiting, orientation and onboarding of new hires. Redesigned and updated orientation for location-specific needs.
- Increased department penetration by 12%
- Achieved the highest conversion rate for the district.
- Performed comps shops to interpret local customers
- Established employee performance goals and provided feedback on methods for reaching those milestones.
- Communicated with managers of other departments to maintain transparency.
- Conducted exit interviews with employees leaving the company to gauge areas of success and opportunities for improvement.
Selling Manager $4M
Victoria's Secret PINK
Kingsway Garden Mall, Edmonton AB
11.2013 - 12.2015
- Direct manager of 12 selling associates with a total headcount of 25.
- Acted as the MOD, ensuring the store environment was welcoming and inclusive with a customer experience that is engaging, efficient and personalized.
- Observed and coached employees’ behaviours while interacting with customers, and other team members to maintain a high-performance selling culture.
- Conducted monthly performance reviews to ensure staff hit their sales per hour target of $300 through the execution of core competencies.
- Increased key product category performance by collaborating with the visual merchandising manager.
- Led the screening, interviewing and hiring of associates consistently hitting staffing targets set out by the Store Manager.
Education
Certificate - Adult Learning Specializing in Workplace Learning
University of Calgary
Calgary, AB06.2024
Diploma - Human Resources Management
University of Alberta
Edmonton, AB06.2023
Skills
- Succession Planning
- Market Knowledge
- Strategic Human Resource Planning
- Client Development
- Profit and Loss
- Associate Engagement
- Microsoft Office Proficiency
- Human Resource Information System (HRIS)
- Human Resource Management Software (HRMS)
- Goals and Performance
- G-Suite
- Coaching
Timeline
Store Manager- Contract Role
Arc'teryx
07.2022 - Current
Store Brand Leader $6M
Anthropologie
07.2018 - 08.2022
Flagship ( Multi-site) Selling Manager £45M
Victoria Secret
11.2016 - 06.2018
Department Manager $5M
Urban Outfitters, Inc.
01.2016 - 11.2016
Selling Manager $4M
Victoria's Secret PINK
11.2013 - 12.2015
Certificate - Adult Learning Specializing in Workplace Learning
University of Calgary
Diploma - Human Resources Management
University of Alberta