Melissa Jette
Calgary,AB
Overview
10
10
years of professional experience
Work History
Delivery Driver
Treehouse Culture
02.2023 - Current
- Contributed to overall team success by consistently meeting daily delivery targets and goals.
- Verified package information, cross-checking invoices to maintain accuracy throughout the delivery process.
- Enhanced customer satisfaction with prompt and courteous service during deliveries.
- Provided exceptional service to customers, answering questions regarding their orders and delivery times.
- Ensured timely deliveries by maintaining accurate route schedules and addressing any delays promptly.
- Reduced potential damage claims by carefully handling fragile items during loading and unloading procedures.
- Efficiently sorted packages based on priority status, enabling faster processing of high-priority shipments during peak periods.
- Resolved customer complaints professionally, ensuring their concerns were addressed effectively.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Displayed very good communication and customer service skills.
Infant Nanny
Jennifer Khuener
06.2021 - 01.2023
- Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
- Maintained detailed records of the infant''s daily activities, milestones, and health-related information for parental review.
- Assisted with light housekeeping duties to ensure a clean, organized living environment for both the family and the infants.
- Prepared nutritious meals and snacks for infants according to dietary guidelines, contributing to their overall health and wellbeing.
- Developed strong bonds with infants by consistently responding sensitively to their emotional cues and needs throughout caregiving tasks.
- Accompanied families on outings or trips while providing attentive care for the infant throughout various settings.
- Bathed, dressed, and helped with bedtime preparation.
- Played games, worked on puzzles, and read books to infants.
- Supported infants in play activities, meals, and snacks, hygiene and socialization.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Monitored infants play activities to verify safety.
- Provided developmentally appropriate activities for infants.
- Transported infants to and from activities using personal or family vehicle.
Home Cleaner
Self-employed
01.2015 - 05.2021
- Increased repeat business by establishing trust and rapport with clients through consistent high-quality work.
- Enhanced the cleanliness and organization of homes with meticulous attention to detail in all tasks performed.
- Proactively identified maintenance issues during cleaning tasks, notifying clients of potential problems before they escalated.
- Reduced allergens and improved indoor air quality by regularly dusting surfaces and vacuuming floors.
- Maintained open lines of communication with homeowners regarding scheduling updates or special requests.
- Prevented potential damage to furniture and fixtures by using appropriate cleaning methods for various materials.
- Improved client satisfaction by providing thorough and efficient cleaning services tailored to individual preferences.
- Conducted initial consultations with prospective clients to understand their unique requirements for personalized service delivery.
- Consistently met deadlines, ensuring clients'' homes were cleaned and organized within their specified timeframes.
- Managed inventory of cleaning supplies, restocking as necessary to maintain optimal efficiency during work assignments.
- Demonstrated flexibility in accommodating last-minute schedule changes, ensuring continued client satisfaction despite unexpected disruptions.
- Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Washed and put away kitchen dishes, utensils and glassware.
Education
Office Administration Certification - Office Administration
Bow Valley College
Calgary, AB06.2004
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
Languages
English
Elementary
Timeline
Delivery Driver
Treehouse Culture
02.2023 - Current
Infant Nanny
Jennifer Khuener
06.2021 - 01.2023
Home Cleaner
Self-employed
01.2015 - 05.2021
Office Administration Certification - Office Administration
Bow Valley College