Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Jette

Melissa Jette

Calgary,AB

Overview

10
10
years of professional experience

Work History

Delivery Driver

Treehouse Culture
02.2023 - Current


  • Contributed to overall team success by consistently meeting daily delivery targets and goals.
  • Verified package information, cross-checking invoices to maintain accuracy throughout the delivery process.
  • Enhanced customer satisfaction with prompt and courteous service during deliveries.
  • Provided exceptional service to customers, answering questions regarding their orders and delivery times.
  • Ensured timely deliveries by maintaining accurate route schedules and addressing any delays promptly.
  • Reduced potential damage claims by carefully handling fragile items during loading and unloading procedures.
  • Efficiently sorted packages based on priority status, enabling faster processing of high-priority shipments during peak periods.
  • Resolved customer complaints professionally, ensuring their concerns were addressed effectively.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Displayed very good communication and customer service skills.

Infant Nanny

Jennifer Khuener
06.2021 - 01.2023
  • Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
  • Maintained detailed records of the infant''s daily activities, milestones, and health-related information for parental review.
  • Assisted with light housekeeping duties to ensure a clean, organized living environment for both the family and the infants.
  • Prepared nutritious meals and snacks for infants according to dietary guidelines, contributing to their overall health and wellbeing.
  • Developed strong bonds with infants by consistently responding sensitively to their emotional cues and needs throughout caregiving tasks.
  • Accompanied families on outings or trips while providing attentive care for the infant throughout various settings.
  • Bathed, dressed, and helped with bedtime preparation.
  • Played games, worked on puzzles, and read books to infants.
  • Supported infants in play activities, meals, and snacks, hygiene and socialization.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Monitored infants play activities to verify safety.
  • Provided developmentally appropriate activities for infants.
  • Transported infants to and from activities using personal or family vehicle.

Home Cleaner

Self-employed
01.2015 - 05.2021
  • Increased repeat business by establishing trust and rapport with clients through consistent high-quality work.
  • Enhanced the cleanliness and organization of homes with meticulous attention to detail in all tasks performed.
  • Proactively identified maintenance issues during cleaning tasks, notifying clients of potential problems before they escalated.
  • Reduced allergens and improved indoor air quality by regularly dusting surfaces and vacuuming floors.
  • Maintained open lines of communication with homeowners regarding scheduling updates or special requests.
  • Prevented potential damage to furniture and fixtures by using appropriate cleaning methods for various materials.
  • Improved client satisfaction by providing thorough and efficient cleaning services tailored to individual preferences.
  • Conducted initial consultations with prospective clients to understand their unique requirements for personalized service delivery.
  • Consistently met deadlines, ensuring clients'' homes were cleaned and organized within their specified timeframes.
  • Managed inventory of cleaning supplies, restocking as necessary to maintain optimal efficiency during work assignments.
  • Demonstrated flexibility in accommodating last-minute schedule changes, ensuring continued client satisfaction despite unexpected disruptions.
  • Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Washed and put away kitchen dishes, utensils and glassware.

Education

Office Administration Certification - Office Administration

Bow Valley College
Calgary, AB
06.2004

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration

Languages

English
Elementary

Timeline

Delivery Driver

Treehouse Culture
02.2023 - Current

Infant Nanny

Jennifer Khuener
06.2021 - 01.2023

Home Cleaner

Self-employed
01.2015 - 05.2021

Office Administration Certification - Office Administration

Bow Valley College

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Melissa Jette