Melissa Jenkins
Visalia,CA
Summary
With a proven track record at the County of Tulare - Assessor's office, excelling in streamlining processes and increasing team productivity. Experienced administrative professional with strong focus on team collaboration and achieving results. Prepared to support assessment processes with keen eye for accuracy and efficiency. Reliable and adaptable, ensuring smooth operations and effective communication. Proficient in data entry, record-keeping, and utilizing relevant software tools.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Chief Assessment Clerk
County of Tulare - Assessor
12.2021 - Current
- Serving as a reliable resource for other department members who need assistance or guidance in resolving complex assessment issues.
- Streamline assessment processes, implementing a new program for efficient record-keeping systems for faster access to property data and increased productivity by 30%.
- Manage multiple responsibilities efficiently under tight deadlines while maintaining a high level of accuracy in all tasks performed.
- Keep accurate track of exemptions and exclusions granted to eligible homeowners and taxpayers ensuring tax relief benefits were applied correctly.
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by 20% with implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Supervising Assessment Technician
County of Tulare - Assessor
07.2016 - 12.2021
- Collaborated with team members to develop comprehensive assessment plans tailored to specific tax roll needs.
- Increased customer satisfaction by addressing concerns promptly and effectively resolving any issues that arose during the assessment and change in ownership process.
- Balanced multiple assessment projects with high work volume concurrently while meeting all deadlines and delivering exceptional results for taxpayers.
- Developed customized training materials for new hires, improving their understanding of company-specific assessment methodologies.
- Held regular team meetings to discuss project progress, share insights, and coordinate efforts for maximum efficiency.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Collected, arranged, and input information into database system.
- Successfully completed annual tax roll of 172,000 parcels to ensure taxpayers had correct tax bills
- Collaborated with appraisers to ensure accurate valuation of residential properties.
Title and Administrative Technician I
County of Tulare - Assessor
01.2015 - 07.2016
- Streamlined office operations by implementing efficient administrative processes and organizational systems.
- Facilitated successful project completion by coordinating team efforts and tracking progress against deadlines.
- Served as liaison between departments, promoting effective communication to resolve issues quickly.
- Completed forms, reports, logs, and records to quickly handle all documentation for the appraisal staff.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Processed incoming appraisal values, prioritizing tasks based on urgency and taxpayer needs.
- Reviewed legal documents and contracts to verify property details and ownership information.
- Collaborated with appraisers to ensure accurate valuation of residential, commercial, and ag properties.
Lead Referral Coordinator & Receptionist
Pine Street Pediatrics
06.2011 - 01.2015
- Contributed to the development of assisting two pediatricians open their private practice. Including referral policies and procedures and enhancing departmental operations.
- Confirmed appointments, communicated with parents, and updated patient records.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with six healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Acted as a liaison between referring physicians and specialists, establishing trust and rapport through professionalism.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone calls and messages for six providers of a pediatric medical office, scheduling appointments, and handling patient inquiries.
Education
High School Diploma -
Tulare Western High School
Tulare, Ca06.1997
Skills
- Office/Business administration
- Reliability
- Accuracy and precision
- Relationship building
- Attention to detail
- Self motivation
- Complex Problem-solving
- Prioritization
- Teamwork and collaboration
- Multitasking
- Excellent communication
- Analytical skills
Accomplishments
Employee of the Year 2018 for County of Tulare - Assessor
Certification
NACo - High Performance Leadership (December 2022)
Tulare County Supervisory Academy (April 2021)
Timeline
Chief Assessment Clerk
County of Tulare - Assessor
12.2021 - Current
Supervising Assessment Technician
County of Tulare - Assessor
07.2016 - 12.2021
Title and Administrative Technician I
County of Tulare - Assessor
01.2015 - 07.2016
Lead Referral Coordinator & Receptionist
Pine Street Pediatrics
06.2011 - 01.2015
NACo - High Performance Leadership (December 2022)
Tulare County Supervisory Academy (April 2021)
High School Diploma -
Tulare Western High School
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