Melissa Jackson
Val-d'Or
Summary
Highly-qualified Housekeeping Supervisor offering 8 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
9
9
years of professional experience
Work History
Assistant Head Housekeeper
Quality Inn & Suites
01.2021 - Current
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections.
- Oversaw laundry operations to ensure timely delivery of clean linens for the entire hotel property.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Provided exceptional customer service by addressing guest concerns and requests in a timely manner, often going above and beyond to exceed expectations.
Housekeeper
Quality Inn & Suites
01.2016 - 01.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
No Degree - Secondary 3
Golden Valley School
Val-d'Or, QCSkills
- Housekeeping knowledge
- Customer service focus
- Workload prioritization
- Supervisory Experience
- Task Delegation
- Health and safety compliance
- Customer Service
- Customer service-focused
- Multitasking and Prioritizing
- Time Management
- Attention to Detail
- Problem-solving abilities
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Assistant Head Housekeeper
Quality Inn & Suites
01.2021 - Current
Housekeeper
Quality Inn & Suites
01.2016 - 01.2021
No Degree - Secondary 3
Golden Valley School
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