Melissa Hunter
Hamilton,Canada
Summary
Experienced customer service professional with a proven track record of effectively addressing and resolving customer issues. Strong focus on team collaboration and achieving positive outcomes. Known for reliability, adaptability, excellent communication, and problem-solving skills. Also experienced in administrative support and office coordination, utilizing organizational skills to efficiently manage schedules and maintain records. Demonstrates effective communication and problem-solving abilities in dynamic office environments.
Overview
28
28
years of professional experience
Work History
DRO
Elections Ontario
02.2025 - 02.2025
- Collaborated effectively with fellow poll workers to guarantee a seamless voting process for all participants.
- Managed time effectively to balance multiple tasks such as checking in voters, answering questions, and maintaining lines in an orderly fashion.
PSW coordinator
Bayshore Home Health care
01.2022 - 03.2024
- Managed last-minute schedule changes with minimal cancellations of clients visits
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
- Maintained accurate records of employee vacation time, personal days, and sick leave to ensure proper coverage at all times.
- Oversaw appointment scheduling and itinerary coordination for both clients and psws
- Balanced multiple responsibilities effectively including answering calls, and responding to emails.
- Provided exceptional telephone etiquette when answering calls professionally, routing them accordingly or taking detailed messages as necessary.
Customer Service Manager
Walmart
09.2019 - 06.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- stock and refresh displays
- enforcing guidelines, procures, and cleanliness
- coordinate cashiers breaks and overrides when needed
Receptionist
Raintree Irrigation
06.2007 - 07.2008
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered phone promptly and directed incoming calls to correct offices.
Waitress
Maple Leaf Pancake House
12.2002 - 01.2006
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Head Teller / Branch Operational Support
CIBC Banking
01.1997 - 01.2006
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Introduced customers to other bank team members to help meet financial needs.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
Education
Grimsby Secondary School -
Grimsby Secondary School
Grimsby, ON01.1996
Skills
- Respectful and compassionate
- Problem-solving/ handling complaints
- Phone and email etiquette
- Relationship building
- bondable with cash handling
- Office administration/ computer skills
- Scheduling appointments
- Workflow coordination
- Customer service
- Time management abilities
- Problem-solving abilities
- Customer service management
Languages
English
Native or Bilingual
Timeline
DRO
Elections Ontario
02.2025 - 02.2025
PSW coordinator
Bayshore Home Health care
01.2022 - 03.2024
Customer Service Manager
Walmart
09.2019 - 06.2021
Receptionist
Raintree Irrigation
06.2007 - 07.2008
Waitress
Maple Leaf Pancake House
12.2002 - 01.2006
Head Teller / Branch Operational Support
CIBC Banking
01.1997 - 01.2006
Grimsby Secondary School -
Grimsby Secondary School
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