Melissa Huerta
Orange
Summary
Energetic Banquet Server known for high productivity and efficient task completion. Skilled in customer service, time management, and teamwork, ensuring smooth operations during events. Excel in communication, adaptability, and problem-solving, contributing to enhanced guest satisfaction and seamless event execution.
Overview
9
9
years of professional experience
Work History
Package Handler
The Dot Corp.
Irvine
08.2024 - 01.2025
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Performed preventive maintenance on material handling equipment to ensure operational efficiency.
- Assembled containers or crates for large shipments using hand tools and power tools.
- Maintained a clean work environment by removing debris from the loading dock area.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Labeled parcels accurately according to company guidelines.
- Palletized boxes to increase movement and shipment efficiency.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Used scanners to track parcel information, condition or receipt.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Inspected packages for damages or defects and recorded any issues found.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Delivery Driver
Amazon x speed logistics
Buena Park
05.2024 - 12.2024
- Received daily delivery instructions and route assignments from dispatch.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Assisted warehouse personnel in packing orders when necessary.
- Monitored fuel level throughout shift and refueled when necessary.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Banquet Server
Sodexo Food Service
Orange
05.2016 - 10.2024
- Customer service
- Prepared or assisted in preparing variety of food in accordance with departmental work production standards.
- Set up stations for serving meals according to established guidelines.
- Portioned, plated and garnished menu items to meet company standards.
- Served orders by picking up and delivering selections from kitchen.
- Answered questions regarding menu items and assisted guests in making selections.
- Replenished buffet lines with fresh foods as needed.
- Ensured that all dishes were served at the correct temperature.
- Cleared away used plates and utensils following end of meal service.
- Provided refills on drinks as requested by customers.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Resolved guest complaints to maintain complete customer satisfaction.
- Served beverages and appetizers to guests in an efficient manner.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
- Used clear communication to relay food and drink orders to kitchen staff.
- Noted timing of meal progression, keeping kitchen staff informed.
- Stocked server areas with supplies before, during and after shifts.
- Verified food tray contents and transported each from kitchen to banquet hall.
- Stocked service stations with ice, napkins and straws.
Delivery Driver
DoorDash
Orange
12.2020 - 04.2021
- Received daily delivery instructions and route assignments from dispatch.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Monitored fuel level throughout shift and refueled when necessary.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Notified customers of delays to decrease calls to support.
Shipping and Listing
Ebay discount pros
Anaheim
02.2017 - 11.2018
- Directed investigations to verify and resolve customer or shipper complaints.
- Pick out bought items from warehouse
- Create shipping label on computer
- Wrap bought item in box or bag if needed along with bubble wrap depending out size and weight
- Stick label on package and place to ship out
- Grab items that come in to be listed online
- Clean up all items
- Take pictures of all sides of item
- Look up other prices for same item
- List online for sale
- Assisted in resolving any customer complaints regarding lost or damaged goods during transit.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Analyzed customer feedback regarding order processing times to identify areas for improvement.
- Organized storage areas within the warehouse for easy access to products when needed.
Education
High School Diploma -
Orange High School
Orange, CA06-2016
Skills
- Product packing
- Pallet building
- Shipping and receiving
- Heavy lifting
- Physical stamina
- Workplace cleanliness
- Package pickup and delivery
- Adaptable to change
- Food inspection
- Table resetting
- Customer service
- Menu item recommendation
- Table bussing
- Positive and professional
- Menu memorization
- Special dietary requirements
- Professional appearance
- Positive guest interactions
- Sales techniques
- Food delivery
- Banquet coordination
- Safe food handling
- Food safety practices
- Menu presentation
- Dining area maintenance
- Dish preparation
- Dietary restrictions knowledge
- Liquor, wine, and food service
- Buffet setup and takedown
- Attention to detail
- Package handling
- Time management
- Shipping label preparation
Timeline
Package Handler
The Dot Corp.
08.2024 - 01.2025
Delivery Driver
Amazon x speed logistics
05.2024 - 12.2024
Delivery Driver
DoorDash
12.2020 - 04.2021
Shipping and Listing
Ebay discount pros
02.2017 - 11.2018
Banquet Server
Sodexo Food Service
05.2016 - 10.2024
High School Diploma -
Orange High School