Melissa Hooks
Hamilton,ON
Summary
Detail-oriented Administrative Professional with extensive experience in healthcare and optical environments. Skilled in scheduling, billing, client communication, and office coordination. Known for strong organization, high accuracy, and the ability to support both clients and multidisciplinary teams in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Administrative Coordinator
Artemis Assessment and Treatment Centre
04.2024 - 11.2025
- Scheduled assessments and coordinated provider calendars.
- Processed payments and issued receipts.
- Managed client communication via phone and email.
- Organized and maintained files; scanned and scored questionnaires.
- Supported staff, clients, and external professionals.
Office Administrator
Spectrum Eye Care
04.2022 - 03.2025
- Oversaw accounts receivable and staff scheduling.
- Trained new employees and supported operations.
- Managed supply ordering and inventory levels.
- Communicated with patients via phone, text, and email.
- Booked appointments and handled OHIP billing and reconciliation.
- Processed insurance claims, warranty credits, and returns.
- Performed patient pre-testing and managed product inventory.
Optical Lab Assistant
Riverside Opticalab Ltd.
09.2020 - 03.2022
- Coordinated ordering, billing, and shipping of optical lens orders.
- Communicated with optical stores and optometrist offices.
- Managed supplies and maintained stock.
Optical Lab Tech / Frame Stylist / Administrative Assistant
Pearle Vision
06.2019 - 03.2020
- Edged lenses, assembled eyewear, and guided customers with frame selection.
- Completed pricing, work orders, and optical order processing.
- Managed reception duties: check-in payments, insurance processing, and booking.
Education
Medical Office Administration
CDI College (Now Everest)
Skills
- Facilitated communication with clients and patients through phone, email, and in-person interactions Supportive in addressing inquiries and providing information Assisted in resolving issues to enhance client satisfaction
- Orchestrated scheduling and calendar management to optimize team productivity
- Processed billing payments and receipts efficiently Assisted in maintaining accurate financial records Supported team in resolving payment discrepancies
- Assisted with processing OHIP billing and insurance claims Supported team members in resolving billing inquiries Maintained accurate records of claims submissions
- Assisted in preparing documents and entering data accurately Supported team members in organizing files and maintaining records Contributed to efficient workflow by managing data entry tasks
- Assisted in managing inventory levels to support operational needs Coordinated supply deliveries to ensure timely availability of materials Supported team efforts in maintaining accurate inventory records
- Streamlined organizational processes to enhance detail orientation and reliability
Languages
English
Elementary
Timeline
Administrative Coordinator
Artemis Assessment and Treatment Centre
04.2024 - 11.2025
Office Administrator
Spectrum Eye Care
04.2022 - 03.2025
Optical Lab Assistant
Riverside Opticalab Ltd.
09.2020 - 03.2022
Optical Lab Tech / Frame Stylist / Administrative Assistant
Pearle Vision
06.2019 - 03.2020
Medical Office Administration
CDI College (Now Everest)