Melissa Hicks
Sylvan Lake
Summary
Qualified in Elementary education and goal-oriented with life-long dedication to education. Committed to helping students achieve academic goals while delivering encouragement and concept reinforcement to students to boost learning and classroom confidence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Educational Assistant
Red Deer Catholic Regional Schools
Sylvan Lake, AB
08.2022 - Current
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Substitute Educational Assistant
Red Deer Catholic Regional Schools
Sylvan Lake, AB
06.2021 - Current
- Supported student learning objectives through personalized and small group assistance.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Provided support to help students with special needs learn and grow.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
English Language Assistant
Central Alberta Refugee Effort
Red Deer, AB
10.2021 - 06.2022
- Participated in department and employee team meetings to discuss student performance and academic achievement.
- Provided academic advisement and educational guidance for adult learners using constructive feedback, in-person facilitation, contact calls and emails.
- Challenged and engaged students through in-depth lectures, debates and discussions and literary subjects.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Dental Treatment Coordinator
Aurora Dental Group
Sylvan Lake, AB
01.2009 - 08.2012
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
Education
Bachelor of Education - Elementary Education
Red Deer Polytechnic
Red Deer, AB06.2025
High School Diploma -
Breton Education High School
New Waterford, NS06.2002
Skills
- Supervising Classroom Activities
- Lesson Planning and Preparation
- Reinforcing Learning Concepts
- Enthusiasm for Students and Teaching
- Coordinating with Teachers and Specialists
- Encouraging Participation and Inclusivity
- Collaborative and Team-Oriented
- Classroom Management
- Elementary Education
- Special Needs Support
- Positive Attitude and Energetic
References
Valerie Hermary
403-396-4836
Stephanie Anda
90-304-5260
Jennifer Doyle
403-550-3334
Certification
- First Aid/CPR Training - 2023
- Handle With Care Training - [2022]
Timeline
Educational Assistant
Red Deer Catholic Regional Schools
08.2022 - Current
English Language Assistant
Central Alberta Refugee Effort
10.2021 - 06.2022
Substitute Educational Assistant
Red Deer Catholic Regional Schools
06.2021 - Current
Dental Treatment Coordinator
Aurora Dental Group
01.2009 - 08.2012
Bachelor of Education - Elementary Education
Red Deer Polytechnic
High School Diploma -
Breton Education High School