Melissa Helsdon

Registered Nurse with 28 years experience. The last 15 years has consisted of assessing patients conditions over the phone that are in need of a medical professionals guidance as well as give health information and service referrals. As a nursing professional working in tele-triage the age ranges of clients has been from 0 - 100 years of age. Working as a Tele-triage Nurse has awarded myself with excellent clinical skills for assessing and providing advice as well as superior communication and interpersonal strengths.

• Assessed clients of all ages, ethnicities and cultures. Gave advice using superior communication, critical thinking, problem solving, and decision-making skills.
• Proficient with my computer skills – able to multitask well, talking and typing at the same time as well as looking up information if needed for my call using a specific database of information and a digital front door.
• Used a non-biased, calm, compassionate, caring and focused approach with my client interactions.
• Documented each case accurately and offered appropriate dispositions based on symptoms and physician directed guidelines and health care advice while adhering to specific protocols to ensure patient safety.
• Educated clients with health information from a standardized database as well as gave service referrals for community resources.
• Worked as the Nurse in charge when needed.
• Used video and chat when clients choose this method of communication with a Nurse.
• Precepted new employees, mentor current employees after returning from a leave of absence as well as mentor employees that need some extra help with process.
• Proficiently work from home with very minimal assistance. When assistance is needed, I reach out to a manager or peer with no hesitancy.
• Proficient using Microsoft Outlook and Teams as well as some Excel use. Have used several different platforms for documentations. Most recent was Orion.