Melissa Heinrich
Mississauga,ON
Summary
Detail-oriented professional with extensive experience delivering exceptional customer service, performing administrative duties, and resolving conflicts. Adept at multitasking with precision, efficiency, and a solid commitment to professionalism. Expertise in managing front and back-of-house operations, including team management, operational tasks, and customer relations. Seeking opportunities to leverage my proven track record for making a significant impact within a company.
Overview
9
9
years of professional experience
Work History
Sales Associate
Longchamp
Halton Hills, Ontario
06.2024 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, colour or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
Sales Supervisor/ Acting Manager
Designer Shoe Wearhouse
Toronto, ON
03.2016 - 04.2024
- Promoted specific items to drive sales and achieve add-on purchases.
- Created a welcoming environment by greeting all customers as they walked in.
- Kept knowledge of all product information and collections up to date at all times.
- Maximized sales opportunities to achieve store targets.
- Worked to keep the floor neat, organized, and well-stocked.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Created monthly reports on regional sales performance and presented them to upper management.
Floor Manager
Colossus Greek Taverna
Toronto, ON
04.2019 - 09.2022
- Trained staff to deliver outstanding customer service.
- Ensured compliance with all health and safety regulations.
- Memorized a 30+ dish menu and made personalized recommendations to customers.
- Routinely served 40 customers during shits and offered quick and friendly service.
- Responded appropriately to customer complaints, bringing major issues to the attention of the restaurant owner.
- Checked with customers to determine satisfaction with meals and promptly took action to correct problems.
Sales Associate
Club Monaco
Toronto, Ontario
03.2017 - 11.2018
- Assisted customers with product selection, sizing and styling.
- Conducted inventories on a regular basis to track stock levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Diploma - Medical Aesthetics
Humber College Blvd
06.2022
High School Diploma -
St Martin Secondary School
Mississauga, ON06.2018
Skills
- Expert in Microsoft
- Documentation and Reporting
- Teamwork and Collaboration
- Detail Oriented
- Product Knowledge
- Salesforce Management
- Project Planning
- Office Supply Management
- Work Planning and Prioritization
- Complex Problem Solving
- Customer Service
- Responsibility
References
Town Shoes Limited Store Operator
Karolina, Mach
(416) -621-2630
Colossus Greek Taverna Owner
Manny, Tsouvallas
colosusgreektaverna@gmail.com
Longchamp Store Manager
Lara, Perkins
(647)-294-0323
All Saints Store Manager
Tamara, Bazian
(437)-242-8322
Medical Professor
Jessica, Ellison
jessica.ellison@humber.ca
Professor of English
Mrs. Suzanne Moore
Suzanne.moore@humber.ca
*Other References and Contact information Available Upon Request
Volunteer Work
- Package Sorter Dr.Simone Wearhouse
- Food Packer Mississauga Food Bank
- Volunteer at Westborne Manor Senior Home
Accomplishments
- Promoted from Server to Manager, in less than 12-months.
- Aided in exceeding yearly sales goals by average of 20% in 2017.
- Recognized as Employee of the year for outstanding performance and team contributions.
- Highest English Mark Award (High School Graduation 2019)
- Deans list Graduate 2022
Timeline
Sales Associate
Longchamp
06.2024 - Current
Floor Manager
Colossus Greek Taverna
04.2019 - 09.2022
Sales Associate
Club Monaco
03.2017 - 11.2018
Sales Supervisor/ Acting Manager
Designer Shoe Wearhouse
03.2016 - 04.2024
Diploma - Medical Aesthetics
Humber College Blvd
High School Diploma -
St Martin Secondary School
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