MELISSA HAYNES

• Motivates and empowers team to strive for excellence with external apprehensions
• Collaborate with Police partners by initiating projects in high-risk stores to improve customer and colleague safety measures and combat external theft
• Effectively and efficiently manages all integrity or code of conduct investigations as priority, with accurate submissions to IAL in a timely manner
• Continual focus on proactive case identification
• Supports and investigates escalated customer complaints
• Proactively identifies and escalates physical security deficiencies and/or areas of opportunity
• Purchek training and execution with ongoing follow up at store level, periodic lockup tests conducted, escalate as required
• Ensures completion for all business required compliance assessments/courses through academy and workday, prior to Mgmt
• Objectively completes internal audits based on execution strategy
• Investigates thoroughly and escalates all incidents of risk and/or liability securing relevant evidence
• Supports all RM programs including communication of Risk/AP memos and teasers, identify and address risk opportunities during store visits
• Strategic approach with talent mapping, building bench strength, hiring a diverse team, supporting recruiting strategies.

Retail

• Deter, detect and apprehend for theft and fraud
• Collaboration with other APRs to investigate provincial or national ORC cases
• Regular collaboration with Waterloo Regional Police Services
• Detect and investigate internal investigations, compile and present evidence
• Detect and identify potential shrink opportunities
• Fosters positive and productive relationships with management and colleagues, while ensuring policies and procedures are being followed
• Participates in conducting store level audits
• Regular use of CCTV (DX Series Client, Smart Viewer)
• Completion of Wicklander-Zulawski & Associates Interview and Interrogation Techniques
• Completion of Mental Health First Aid Basics
• Completion of REaCT Training

DC

• Preparation and implementation of third-party security training manual, training of all third-party guards
• Responsible for creating and submitting monthly Loss Prevention updates nationally
• Supported the national committee with the review and updating of Dock Safety Program
• Conducted regular physical security walks and supported physical security upgrade at DC
• Report writing and reviewing of reports and processing them
• Investigations of MHE accidents, unsafe acts and conditions, damages, etc
• Direct involvement with incoming and outgoing freight through gatehouse process
• Responsible for patrolling premises, access control and CCTV surveillance.

• Deter, detect and apprehend for theft and fraud
• Report writing, reviewing of reports and processing them
• Regular collaboration with Police Services.

• Preparation of internal SOPs (standard operating procedures)
• Report writing, reviewing of reports and processing them
• Investigations of MHE accidents, unsafe acts and conditions, damages, etc
• Preparing of Start Up Agendas and pass on
• Involved in training of new employees
• Delegating responsibility and providing assistance to employees
• Use of CCTV and security system (CHUBB)
• Direct involvement with incoming and outgoing freight through gatehouse process
• Responsible for patrolling premises and access control.