Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Melissa Hatcher

Eastern Passage

Summary

Client service professional with robust history of managing client interactions and improving service processes. Proven ability to enhance client satisfaction and operational efficiency through effective communication and problem-solving. Reliable team collaborator with focus on achieving results and adapting to changing needs, showcasing strong organizational and interpersonal skills.

Overview

2018
2018
years of professional experience
1
1
Certification

Work History

Client Service Coordinator

Bayshore Home Health
2021 - 2023
  • Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
  • Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
  • Implemented new processes to increase operational efficiency in the coordination of client services.

Continuing Care Assistant

Bayshore Home Health
2019 - 2021
  • Assisted in daily living activities for improved quality of life.
  • Improved patient mobility by assisting with transfers and ambulation exercises.
  • Observed and examined patients to detect symptoms requiring medical attention such as bruises, open wounds and persistent coughs.
  • Supplied physical support to assist patients in performing daily living activities such as getting out of bed, bathing, dressing, toileting and walking.
  • Supported patients during end-of-life care, ensuring dignity and comfort throughout the process.
  • Cared for patients by changing bed linens, washing and ironing laundry and cleaning premises.
  • Encouraged and provided moral support for patients to help adjust to disabilities and illnesses.
  • Engaged patients in daily activities such as bingo, arts and crafts, bible study, manicures and baking to promote stimulation and personal interaction.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Continuing Care Assistant (CCA)

Ocean View Manor
06.2017 - 2019
  • Participates in the Implementation of organizational goals
  • Provides for resident care by assisting residents with their daily activities
  • Provides for resident care by assisting residents with their food and fluids
  • Provides for resident care by assisting residents with positioning, transferring, and ambulation
  • Provides ostomy and urinary catheter care within my scope of practice
  • Maintains a clean, comfortable and safe environment for residents
  • Monitors the status of residents, reporting, and documenting all appropriate observations and information on the resident's chart, care plan and all necessary forms.
  • Works as a team member to provide quality care to all residents.
  • Promotes a safe and healthy workplace for all staff, volunteers, residents and their families.
  • Provided routine skincare by helping residents in applying non-prescription topical medications to skin.
  • Supplied physical support to assist patients in performing daily living activities such as getting out of bed, bathing, dressing, toileting and walking.
  • Enhanced patient comfort by providing attentive and compassionate care.
  • Built strong relationships with coworkers to create an efficient care team focused on collaboration and communication.
  • Implemented fall prevention strategies to maintain patient safety within the facility.
  • Cared for patients by changing bed linens, washing and ironing laundry and cleaning premises.
  • Supported patients during end-of-life care, ensuring dignity and comfort throughout the process.
  • Participated in staff meetings and trainings for professional development and continuous improvement of skills.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient progress and interventions provided.

Supervisor

Little Caesars Pizza
11.2014 - 06.2017
  • Direct team to ensure daily operations/standards were maintained
  • Opening and Closing procedures
  • Food Prep
  • Taking/filling customer orders
  • Front Cash Procedures
  • Cleaning

Education

Continuing Care Assistant Certificate -

NSCC Ivany Campus
Halifax, NS
06.2017

Skills

  • Dependable in project execution
  • Empathetic approach
  • Proficient time management
  • Collaborative team member
  • Efficient task management
  • Consistently dependable
  • Industry knowledge
  • Demonstrates self-starting ability
  • Adheres to established protocols
  • Client support
  • Customer support
  • Complaint handling
  • Call center experience
  • Client relations
  • Schedule management
  • Effective issue resolution
  • Flexible in dynamic environments
  • Maintains a constructive attitude
  • Versatile in approach

Languages

English
Native or Bilingual

Certification

  • WHMIS
  • OHS
  • First Aid/CPR
  • Food Handling and Safety
  • Palliative Certificate
  • Alzheimer’s Certificate
  • Falls Prevention

Timeline

Continuing Care Assistant (CCA)

Ocean View Manor
06.2017 - 2019

Supervisor

Little Caesars Pizza
11.2014 - 06.2017

Client Service Coordinator

Bayshore Home Health
2021 - 2023

Continuing Care Assistant

Bayshore Home Health
2019 - 2021

Continuing Care Assistant Certificate -

NSCC Ivany Campus

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Melissa Hatcher