Melissa Hatch
Silverado
Summary
Multitasker and team player, adept in Excel, Word, Outlook and Google Sheets and customer satisfaction. Expert in managing complex schedules and prioritizing tasks, ensured seamless event coordination and support for staff, students, and parents, showcasing exceptional organizational and communication skills.
Overview
16
16
years of professional experience
Work History
Senior Staff Clerk
Orange Unified School District
05.2023 - Current
- Handle work orders for the entire school
- Schedule surplus and hazardous waste pick ups
- Maintain the Master Calendar; scheduled events and confirmed details for all events put on the Master Calendar
- Manage the schedules for the conference rooms.
- Edit and post on the school’s website. Help keep website up to date.
- Student ID photos and handle all school communication with the photography companies, obtained contracts, coordinated school photos, make-ups and Senior portraits.
- · Create ERCAs for athletics, critical help and extra earnings.
- · Prepare and submit timesheets for athletics and custodians.
- Prepare work permits for students.
- Classroom coverage for teachers.
- Prepare and send out release lists for assemblies and field trips.
- Student Daily Bulletin.
- Handle all incoming Facility requests, In-house and outside requests.
- Support the bookkeeper with sales.
- Manage incoming calls professionally.
- Support a team as well as parents and students with any and all needs.
- Utilize strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Emergency bus passes for students.
- Complete and submit New Hire paperwork to HR, including obtaining reference checks.
- Locker Distribution.
- Assist Activities director with dances, clubs, fundraisers and senior activities.
- Assist Athletic Director with Orange Coast League Meetings (CIF).
- Compile email distribution lists for the staff’s use.
Dental Front Office Receptionist
Moody, Nicholls, and Cummings D.D.S.
05.2008 - 06.2012
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically
- Scheduled appointments and collected insurance information from patients. Manages several schedules at one time.
- Called insurance companies to verify and collect information. Sent in pre-authorization forms when necessary/helpful.
- Billed insurance for office visits and procedures.
- Coordinated hospital trauma patients treatment.
- Entered patient data into software program
- Filed patient charts and kept an organized and tidy front office.
Education
Santiago Canyon College
Orange, CADiploma -
Orange High School
Orange, CA06.1999
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Management
- Skilled with Excel, Word, Outlook, and familiar with Google Sheets
- Type 55 wpm
- Calm under presssure
- Natural multi-tasker
- Team player
Timeline
Senior Staff Clerk
Orange Unified School District
05.2023 - Current
Dental Front Office Receptionist
Moody, Nicholls, and Cummings D.D.S.
05.2008 - 06.2012
Santiago Canyon College
Diploma -
Orange High School
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