Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Melissa Harding

Ajax,ON

Summary

Compassionate and dedicated individual passionate about animals and veterinary care, with strong customer service skills. Skilled at connecting with pets and their owners, providing a welcoming environment, and efficiently managing appointments. Excellent communicator with attention to detail, eager to contribute to the well-being of animals and client satisfaction in a fast-pace setting.

Overview

14
years of professional experience

Work History

KP Machinery and Graphics

Receptionist
08.2020 - Current

Job overview

  • Answer and route incoming phone calls, providing information about design, print services, and order status
  • Confirmed appointments, communicated with clients, and updated client records.
  • Coordinate client appointments, consultations, and pickups with design or production teams
  • Handle incoming and outgoing mail, including delivery of print samples and proofs


Self Employed Service

Pet Attendant
05.2012 - Current

Job overview

  • Increased customer loyalty through compassionate interaction with pets, ensuring they felt comfortable and secure
  • Provide exercise, companionship, and basic training reinforcement during walks
  • Handle dogs of all sizes and temperaments safely and confidently
  • Communicate with pet owners about behavior, health, and updates from the walk
  • Follow specific instructions for each dog’s needs, including medication or special care


Rogers Communications

Customer Service Representative
02.2011 - 09.2014

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

E.A Lovell School
Oshawa, ON

Certificate from Personal Support Worker
03-2003

University Overview

  • Communication and Interpersonal Skills
  • Health and Safety in the Workplace
  • Basic Medical Terminology
  • Ethics and Professionalism in Healthcare
  • Assisting with Activities of Daily Living (ADLs)
  • Client Care and Support
  • Infection Prevention and Control
  • First Aid and CPR

Skills

  • Strong ability to prioritize tasks
  • Time management
  • Effective communication skills
  • Data management expertise
  • Effective written and verbal communication
  • Empathy and Compassionate
  • Time Management, Organization
  • Collaborative team member

Interests

  • Volunteering
  • Animal Welfare Advocacy

Timeline

Receptionist
KP Machinery and Graphics
08.2020 - Current
Pet Attendant
Self Employed Service
05.2012 - Current
Customer Service Representative
Rogers Communications
02.2011 - 09.2014
E.A Lovell School
Certificate from Personal Support Worker

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Melissa Harding