MELISSA HAIRE
Placerville
Summary
Dynamic and dedicated professional with extensive customer service experience at Redhawk Casino. Proven ability to manage operations and diffuse escalations while maintaining accurate records. Skilled in scheduling and accounting, I thrive in fast-paced environments, ensuring exceptional service and satisfaction for all clients.
Overview
23
23
years of professional experience
Work History
Maid
Maid in the Mountains
Placerville
03.2024 - Current
- Cleaned and sanitized guest accommodations to maintain high hygiene standards.
- Organized cleaning supplies and equipment for efficient workflow during shifts.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Sanitized bathrooms including sinks, toilets, showers and tubs, countertops, mirrors and floors.
Driver
Big West Distribution
Shingle Springs
12.2020 - 03.2023
- Operated delivery vehicles across designated routes for timely product distribution.
- Ensured compliance with safety regulations during transportation of goods.
- Inspected vehicles before and after trips to maintain operational readiness.
City Carrier Assistant
USPS
01.2019 - 12.2020
- Delivering mail, packages, customer service, safety practices, casing route.
House cleaning
Made in the Mountains
01.2015 - 01.2019
- Customer service, answering calls, scheduling, estimates.
Customer Service
Redhawk Casino
01.2010 - 01.2015
- Customer service, call center, greeted buses, comps, slot tournament, gift redemption.
Deli Manager
Raley's fine stores
01.2003 - 01.2009
- Customer service, deli manager, handling money.
Education
General Education Diploma -
Sonora Union High School
Sonora, CA01.1998
Skills
- Customer service
- Call center
- management
- Keeping accurate records of phone call interactions
- Diffusing escalations
- Typing
- Accounting
- Customer account explanations
- scheduling
- Basic administrative tasks
References
- Debbie Steiner, 8 years, 815.715.8306
- Christy Eastman, 8 years, 916.995.4644
- Rachel Adamick, 10 years, 916.945.4763
Timeline
Maid
Maid in the Mountains
03.2024 - Current
Driver
Big West Distribution
12.2020 - 03.2023
City Carrier Assistant
USPS
01.2019 - 12.2020
House cleaning
Made in the Mountains
01.2015 - 01.2019
Customer Service
Redhawk Casino
01.2010 - 01.2015
Deli Manager
Raley's fine stores
01.2003 - 01.2009
General Education Diploma -
Sonora Union High School