MELISSA GUERRA
Garden Grove
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Eligibility Technician
County of Orange Social Services Agency
09.2015 - Current
- Monitored employee progress throughout training programs using various assessment tools; identified areas for improvement and provided additional support as needed.
- Participated in professional development opportunities to stay current on changes in state and federal regulations affecting program administration.
- Provided ongoing support to clients throughout the eligibility review process, maintaining open lines of communication for updates and inquiries.
- Improved eligibility determination accuracy by implementing efficient data verification processes.
- Streamlined application processing time for faster results, optimizing workflow management and prioritization strategies.
- Conducted regular audits of case files to ensure compliance with program requirements and verify accuracy of benefit calculations.
Server
Ruby's Diner
10.2010 - 07.2016
- Maintained training records for new hires to streamline onboarding processes for future staff.
- Promoted consistent service standards by implementing new training protocols.
- Conducted training sessions for new servers to enhance customer service skills and team collaboration.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Child and Youth Program Assistant
Braille Institute of Orange County
10.2010 - 06.2013
- Worked closely with HR teams to ensure seamless onboarding processes for new hires, setting them up for success from day one.
- Assisted in the development of training programs for interviewers, ensuring consistent and effective evaluation of candidates across all departments.
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
Education
Bachelor of Arts - Cultural Anthropology
University of California, Irvine
Irvine, CAMaster of Science - Sociology
Grand Canyon University
Phoenix, AZ12-2025
Skills
- Interviewing techniques
- Regulation compliance
- Documentation and paperwork
- Policy interpretation
- Data entry
- Interviewing
- Record keeping
- Knowledgeable in [software]
- Benefits administration
- Confidentiality
- Cross-cultural sensitivity
Accomplishments
- Supervised team of 10 staff members.
- Achieved interviewing up to 10 clients a day and also processing 10 applications a day with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Eligibility Technician
County of Orange Social Services Agency
09.2015 - Current
Server
Ruby's Diner
10.2010 - 07.2016
Child and Youth Program Assistant
Braille Institute of Orange County
10.2010 - 06.2013
Bachelor of Arts - Cultural Anthropology
University of California, Irvine
Master of Science - Sociology
Grand Canyon University
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