MELISSA GRANT
Hamilton
Summary
Detail-oriented and results-driven professional with a diverse background in customer service, business development, and operational management. Demonstrates expertise in managing client relationships, streamlining workflows, and leveraging advanced software tools for data accuracy and service optimization. Adept at analyzing business needs and delivering effective solutions that drive customer satisfaction and operational efficiency. Possesses a strong foundation in strategic communication, data management, and problem-solving, with a proven ability to contribute to team success and organizational growth.
Overview
8
8
years of professional experience
Work History
Business Development Representative
Upper James Toyota
06.2023 - 10.2024
- Scheduled and coordinated service appointments, optimizing customer satisfaction and ensuring smooth service delivery
- Leveraged software tools (Excel, PBS, Dealermine, Quorum, DealerFX) to track data, manage inventory, and streamline operations
- Communicated with customers via email and phone, addressing service inquiries and driving customer engagement
- Collaborated with internal teams to improve service processes and exceeded performance targets for customer retention and satisfaction
Customer Service Representative
Alorica
01.2021 - 01.2023
- Delivered high-quality customer service by managing inquiries and resolving issues, ensuring customer satisfaction and loyalty
- Processed claims and handled financial transactions, ensuring accuracy and adherence to company policies and compliance standards
- Utilized CRM tools to document customer interactions, track issues, and provide timely follow-up, maintaining accurate records
- Collaborated with cross-functional teams to resolve complex customer issues, enhancing operational efficiency and team performance
Key Holder
Bikini Village
03.2017 - 06.2020
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Streamlined opening and closing procedures as integral member of store staff.
Education
Diploma - Protection Security Investigation
Mohawk College
Skills
- CRM management
- Cold calling
- Salesforce
- Relationship building
- Account management
- Cash handling
- Account servicing
- Proficient in PBS software
Languages
English
Full Professional
Timeline
Business Development Representative
Upper James Toyota
06.2023 - 10.2024
Customer Service Representative
Alorica
01.2021 - 01.2023
Key Holder
Bikini Village
03.2017 - 06.2020
Diploma - Protection Security Investigation
Mohawk College
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